ServicePilot VoIP Monitoring vs Telchemy SQmediator
ServicePilot VoIP Monitoring
servicepilot.com
Telchemy SQmediator
telchemy.comSide by side
| Figure | ServicePilot VoIP Monitoring | Telchemy SQmediator |
|---|---|---|
| Price from | $0.50/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| Linux | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 2 | 5 |
| Spec score · VoIP Monitoring Software | 7.9 (#6) | 7.7 (#10) |
| Deployment | The page describes SaaS, hybrid and on-premise deployment options. | SQmediator runs on Linux server hardware or virtual machines and can be deployed on-premises, in the cloud, or in data centers. |
| Headquarters | Pornichet, France | Alpharetta, Georgia, USA |
| Purpose | ServicePilot VoIP Monitoring monitors call infrastructures and collaboration platforms. | SQmediator monitors and troubleshoots VoIP, video, and data service performance in real time. |
| Security | ServicePilot describes Active Directory or LDAP authentication and HTTP, SSL and TLS among its security features. | Telchemy says the application is hardened against attacks including SQL/XSS injection and brute-force password attacks, and has role-based access controls and password rules. |
| Support | Free SaaS support tickets can be opened by email; SaaS Base supports email or phone; on-premise also offers a customer portal, with phone and chat available on business days during stated CET+1 hours. | Telchemy offers customer-portal support tickets, support by contact form or phone, and optional web-based or on-site training. |
Plans
ServicePilot VoIP Monitoring
- Object Monitoring$0.50 a month
- SaaS Base subscription$435 a month
Telchemy SQmediator
- Business EditionPriced on request
- Enterprise EditionPriced on request
- Service Provider EditionPriced on request
- Small Business EditionPriced on request
- Small Service Provider EditionPriced on request
In their own words
ServicePilot VoIP Monitoring
ServicePilot VoIP Monitoring tracks call infrastructures and collaboration systems across vendor environments including Cisco, Avaya, Microsoft, Oracle SBC, Genesys, Mitel, Sonus, AudioCodes and Poly. It automatically finds voice, video and unified communications resources and inventories phones, gateways, video bridges and licenses. Call quality views cover overall communications, individual sites and users. The service relates server, network and application performance indicators to call quality by zone to help locate incidents. For Avaya Aura, it analyzes how many seconds of a call have a bad MOS. Deployment choices described include SaaS, hybrid and on-premise. A free account gives access to real-time monitoring without payment details; a 15-day trial can be offered when data retention is needed. SaaS Base retains 13 months of historical data, while on-premise retention is custom. Object Monitoring is listed at $0.50 per month, with rates decreasing by quantity; SaaS Base is $435 per month. The free cloud offer is hosted through a Microsoft Azure partnership.
Telchemy SQmediator
Telchemy SQmediator monitors and troubleshoots real-time performance for VoIP, video, and data services. It combines passive quality monitoring with active tests, reporting MOS experience scores, QoS metrics, and diagnostics for voice, audio, and video sessions. Listed meeting services include Microsoft Teams, Zoom, Google Meet, GoToMeeting, and Webex; the system can analyze encrypted audio and video streams without decrypting them. Linux, Windows, and Android test agents can simulate calls and test web, email, DNS, DHCP, and SIP services. Dashboards, email alerts, and SNMP traps can flag configured threshold breaches. The multitenant system is designed to manage thousands of customers and sites and millions of end users. It runs on Linux server hardware or virtual machines, on premises, in the cloud, or in data centers. An Oracle or PostgreSQL database is required, and customers set it up themselves using Telchemy's scripts and instructions. Pricing is available on request. Licensing depends on modules, and combining passive monitoring with active testing costs extra.