ServicePower vs ServiceWorks
ServicePower
servicepower.comServiceWorks
service.worksSide by side
| Figure | ServicePower | ServiceWorks |
|---|---|---|
| Price from | Free | $49/mo |
| Free plan | Yes | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 4 | 8 |
| Spec score · Field Service Management Software | 8.8 (#12) | 8.6 (#20) |
| Spec score · Appliance Repair Software | 8.3 (#8) | 8.1 (#15) |
| Analytics | Configurable dashboards and reports provide operational and KPI analytics for field-workforce management. | Built-in reports, dashboards, role permissions and customizable workflows provide operational oversight. |
| API | The PlusOne Solutions API uses REST endpoints over HTTP with JSON payloads and JWT authentication, and supports compliance data such as screening, insurance, licenses, and verification. | The ServiceWorks API connects approved customers and partners with external websites, portals, mobile apps, CRMs, OEM systems, accounting platforms and internal tools. |
| Customer portal | Yes | Yes |
| Founded | G2 lists ServicePower as serving customers since 1996. | 2016 |
| Google Play availability | ServicePower Field Service is listed for Android with 100+ downloads; the listing says it collects location, photos/videos, and device identifiers, encrypts data in transit, and cannot delete collected data. | The Google Play listing shows SWOpsCenter with 100+ downloads and does not display a public star rating in the opened listing. |
| Headquarters | McLean, Virginia, United States | Creve Coeur, Missouri, United States |
| Integrations | Workforce Connectors and APIs connect ServicePower with CRM, ERP, workforce-management, customer, contractor, and other enterprise systems. | Official integration pages list QuickBooks, Shopify, Square, Authorize.Net, Stripe, Mailchimp, Zapier, Google Maps, ServiceBench, ServicePower, Marcone and Encompass connections. |
| Praise: support | Software Advice reviewers commonly describe the support staff as strong and responsive. | Some reviewers describe customer support as responsive, pleasant and effective at resolving issues. |
| Rating on Capterra | 4.4 out of 5 from 9 reviews | 3.6 out of 5 from 115 reviews. |
| Rating on G2 | 4.4 out of 5 from 18 reviews | 3.5 out of 5 from 22 reviews. |
| Rating on GetApp | 4.4 out of 5 from 9 reviews | 3.6 out of 5 from 115 reviews. |
| Rating on Software Advice | 4.4 out of 5 from 9 ratings | 3.6 out of 5 from 115 reviews. |
| Scheduling | The employed-workforce solution includes scheduling tools to help operations teams manage schedules and workforce efficiency. | The platform provides drag-and-drop scheduling, technician availability views and route optimization. |
| Support | The site directs servicers to a dedicated help center and lists customer support through its support portal. | Support is offered through chat, email and phone Monday through Friday 6 AM–8 PM Central, with limited Saturday coverage and no Sunday hours. |
Plans
ServicePower
- Employed WorkforcePriced on request
- Contracted WorkforcePriced on request
- Blended WorkforcePriced on request
- ServicePower HUBFree
ServiceWorks
- Starter$49 a month
- Plus$149 a month
- Bronze$150 a month
- Silver$350 a month
- Custom$948 a year
- Gold$1,800 a month
- Platinum$4,500 a month
- ServiceWorks planPriced on request
In their own words
ServicePower
ServicePower is web-based software for managing field service work across employed, contracted, or blended workforces. Its listed capabilities include route optimization, customer portals, invoicing, and payments. Employed Workforce combines scheduling and mobile access with customer self-service, work order management, analytics, and Vision AI. Contracted Workforce includes dispatch, contractor reimbursement, contractor management and compliance, customer self-service, work order management, and analytics. Blended Workforce brings together scheduling, mobile access, dispatch, contractor reimbursement, contractor management and compliance, and customer self-service. ServicePower HUB covers work order management, warranty and cash-on-demand job management, parts ordering, payment processing, estimates, and invoices. The software runs on the web. ServicePower offers a free plan, with pricing on request. The maker is based in McLean, Virginia, United States.
ServiceWorks
ServiceWorks is cloud-based field service management software for repair, installation and maintenance businesses. It covers scheduling, dispatch, field work, inventory, customer communication, estimates, invoicing, payments, service agreements, equipment histories and reporting. Field features include mobile and offline access, custom job forms, eSignatures, GPS tracking and attachments. A branded customer portal supports scheduling, payments and service history, while communication automation includes SMS and notifications. The POS connects retail sales to delivery, installation and future service, keeping inventory, payments and customer history connected. Integrations include QuickBooks Online and Desktop, Shopify, Square, Authorize.Net, Stripe, Mailchimp and Zapier. The API connects approved customers and partners with external websites, portals, apps, CRMs, OEM systems, accounting platforms and internal tools. Subscriptions require onboarding with configuration and guided product training. The maker, ServiceWorks, was founded in 2016 and is headquartered in Creve Coeur, Missouri, United States.