ServicePower vs Smart Service
ServicePower
servicepower.com
Smart Service
smartservice.comSide by side
| Figure | ServicePower | Smart Service |
|---|---|---|
| Price from | Free | — |
| Free plan | Yes | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 4 | 4 |
| Spec score · Field Service Management Software | 8.8 (#12) | 8.8 (#10) |
| Spec score · Appliance Repair Software | 8.3 (#8) | 8.2 (#13) |
| Customer portal | Yes | Yes |
| Documentation and support | Servicers can search a knowledge base and how-to guides inside ServicePower HUB and submit support tickets through Atlassian-hosted portals. | The FAQ says customers receive online manuals, feature training videos, a dedicated onboarding team and ongoing US-based help-desk support. |
| Founded | G2 lists ServicePower as serving customers since 1996. | 1992 |
| Free plan | Yes | No |
| Headquarters | McLean, Virginia, United States | Dublin, Ohio, United States |
| Integrations | Workforce Connectors and APIs connect ServicePower with CRM, ERP, workforce-management, customer, contractor, and other enterprise systems. | Listed integrations include QuickBooks, ChatGPT, Claude and custom connections to systems such as Sage. |
| Invoicing and payments | Yes | Yes |
| Praise: support | Software Advice reviewers commonly describe the support staff as strong and responsive. | Reviewers frequently describe technical support as responsive, knowledgeable and effective at resolving issues. |
| Rating on Capterra | 4.4 out of 5 from 9 reviews | 4.3 out of 5 from 269 reviews |
| Rating on G2 | 4.4 out of 5 from 18 reviews | 4.3 out of 5 from 13 reviews |
| Rating on GetApp | 4.4 out of 5 from 9 reviews | 4.3 out of 5 from 269 reviews |
| Rating on Software Advice | 4.4 out of 5 from 9 ratings | 4.3 out of 5 from 269 reviews |
| Route optimization | Yes | Yes |
| Security | The Trust Center lists SOC 1 Type II and SOC 2 Type II attestations and describes encryption in transit and at rest, access controls, and ongoing monitoring. | Smart Service states that payment transactions use PCI-compliant encryption. |
Plans
ServicePower
- Employed WorkforcePriced on request
- Contracted WorkforcePriced on request
- Blended WorkforcePriced on request
- ServicePower HUBFree
Smart Service
- Standard SubscriptionPrice not published
- Enterprise SubscriptionPrice not published
- Purchase OptionPrice not published
- Standard Subscription (Cloud or Desktop)$129.99 a month
In their own words
ServicePower
ServicePower is web-based software for managing field service work across employed, contracted, or blended workforces. Its listed capabilities include route optimization, customer portals, invoicing, and payments. Employed Workforce combines scheduling and mobile access with customer self-service, work order management, analytics, and Vision AI. Contracted Workforce includes dispatch, contractor reimbursement, contractor management and compliance, customer self-service, work order management, and analytics. Blended Workforce brings together scheduling, mobile access, dispatch, contractor reimbursement, contractor management and compliance, and customer self-service. ServicePower HUB covers work order management, warranty and cash-on-demand job management, parts ordering, payment processing, estimates, and invoices. The software runs on the web. ServicePower offers a free plan, with pricing on request. The maker is based in McLean, Virginia, United States.
Smart Service
Smart Service has no write-up on Specifiction yet; its figures are above.