ServiceTonic vs Vivantio
ServiceTonic
servicetonic.comVivantio
vivantio.comSide by side
| Figure | ServiceTonic | Vivantio |
|---|---|---|
| Price from | — | $49/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| Linux | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 1 | 3 |
| Spec score · Help desk software | 7.8 (#58) | 9.0 (#12) |
| Spec score · IT Help Desk Software | 7.9 (#33) | 8.5 (#24) |
| AI | AI agents can answer natural-language requests, and the AI features can learn from knowledge bases, URLs, files, and ticket history. | Vivantio AI is organized into Assist for customers, Enrich for agents and Optimize for managers. |
| API access | Yes | Every price point includes full API access. |
| Deployment | ServiceTonic is available in cloud or on-premise deployments. | Vivantio offers a SaaS platform and can deliver an on-premise deployment when regulatory requirements require it. |
| Free plan | No | No |
| Headquarters | Barcelona, Spain | Boston, Massachusetts, United States; product and engineering in Bristol, United Kingdom |
| Integrations | The product sheet lists email integrations, LDAP and Active Directory, Azure AD / Entra ID, SQL Server, Oracle, MySQL, DB2, REST APIs, WhatsApp, telephony, and Google Maps. | Vivantio advertises more than 600 built-in integrations and can connect to tools that expose APIs or webhooks through FLEXBridge. |
| Support | The pricing page says cloud and on-premise customers have support from the ServiceTonic team. | Pricing includes dedicated onboarding, a customer success manager and US and UK technical support. |
| What it does | ServiceTonic centralizes help desk, service desk, and enterprise service management for IT, customer service, and other departments. | Vivantio is a configurable service-management platform for IT, customer service and operations teams. |
Plans
In their own words
ServiceTonic
ServiceTonic has no write-up on Specifiction yet; its figures are above.
Vivantio
Vivantio is a service management platform for IT, customer service, HR, facilities, and other service teams. Its ITIL 4-aligned capabilities cover incident, problem, change, and service request management. No-code workflows trigger actions across tickets, approvals, notifications, and escalations. A configurable branded portal lets users find answers, log incidents, and raise requests from any device. Asset management tracks assets and configuration items through their lifecycle and links them to tickets and changes. FLEXBridge provides more than 600 built-in integrations, including Microsoft Teams, Slack, Azure Active Directory, Jira, and Tableau; every price point includes full API access. Vivantio offers SaaS and can provide on-premise deployment when regulatory requirements call for it. The company lists HIPAA, SOC 2, ISO 27001, and Cyber Essentials+ among its security credentials. Its data-processing addendum states that customer data is encrypted at rest with AES-256 and hosted on Microsoft Azure infrastructure. Pricing starts at $49 per agent per month, billed annually, and there is no free plan. Listed support includes dedicated onboarding, a customer success manager, and US and UK technical support. Vivantio was founded in 2003 and is headquartered in Boston, with product and engineering in Bristol, UK.