ServiceTonic vs Znuny
ServiceTonic
servicetonic.com
Znuny
znuny.orgSide by side
| Figure | ServiceTonic | Znuny |
|---|---|---|
| Price from | — | $374.92/mo |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| Linux | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 1 | 7 |
| Spec score · Help desk software | 7.8 (#58) | 9.1 (#7) |
| API access | Yes | Yes |
| Customer portal | Yes | Yes |
| Customization | Users can configure workflows, ticket layouts, and field definitions without development. | Znuny offers over 2,000 configuration options, flexible dynamic fields, modular architecture, and access to its open-source code. |
| Deployment | ServiceTonic is available in cloud or on-premise deployments. | Znuny can be run on premise, on the customer's server or cloud provider, or through Znuny's managed hosting. |
| Free plan | No | Yes |
| Headquarters | Barcelona, Spain | Berlin, Germany |
| Help center | Yes | Yes |
| Integrations | The product sheet lists email integrations, LDAP and Active Directory, Azure AD / Entra ID, SQL Server, Oracle, MySQL, DB2, REST APIs, WhatsApp, telephony, and Google Maps. | The product supports integrations with CRM systems, catalogues, databases, and external systems through add-ons and web services. |
| Security | ServiceTonic says it is ISO/IEC 27001-certified and describes encrypted access, role-based access control, and ticket-change auditing. | Znuny provides granular permission controls, and its release downloads include SHA-256 checksums and PGP signatures for verification. |
| SLA management | Yes | Yes |
| Support | The pricing page says cloud and on-premise customers have support from the ServiceTonic team. | Support contracts cover configuration, installation, updates, troubleshooting, performance tuning, backup, and recovery, with defined service levels and response times. |
| Ticket automation | Yes | Yes |
Plans
Znuny
- Znuny (open-source software)Free
- Silver Hosting$799 a month
- Gold Hosting$1,419 a month
- Platinum Hosting$3,169 a month
- Silver Support$4,499 a year
- Gold Support$9,999 a year
- Platinum Support$28,999 a year
In their own words
ServiceTonic
ServiceTonic has no write-up on Specifiction yet; its figures are above.
Znuny
Znuny is an open-source ITSM and helpdesk platform for service management, IT, and customer support. It brings portal, email, phone with CTI, REST and SOAP web services, and monitoring tools into ticket workflows. Automation can route and classify tickets, escalate them, send notifications, manage states, and run multi-step business processes. Knowledge management and a self-service portal help customers find answers. Teams can adapt the system with dynamic fields, modular components, more than 2,000 configuration options, and access to the source code. It integrates with CRM systems, catalogues, databases, and other external systems through add-ons and web services. Deployment options include on premise, a customer server or cloud provider, and Znuny-managed hosting. The software is free to use; paid hosting and support are also offered. Hosting plans start at $799 a month, billed annually, and support plans start at $4,499 a year. Znuny is based in Berlin and was founded in 2013.