ServiceWorks vs Smart Service
ServiceWorks
service.works
Smart Service
smartservice.comSide by side
| Figure | ServiceWorks | Smart Service |
|---|---|---|
| Price from | $49/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 8 | 4 |
| Spec score · Field Service Management Software | 8.6 (#20) | 8.8 (#10) |
| Spec score · Pest Control Software | 8.1 (#8) | 8.1 (#9) |
| Spec score · Appliance Repair Software | 8.1 (#15) | 8.2 (#13) |
| AI features | ServicePanda offers part triage, call intelligence, analytics and dashboards based on service data. | Smart Service Cloud includes Mission Control dispatch assistants, The Oracle reporting assistant, an AI Writing Assistant and an AI Knowledge Center. |
| Company legal name | The Google Play listing identifies the developer as Service Works, LLC. | Crunchbase lists the legal entity as My Service Depot, LLC, an active privately held company founded by Skip Stringfield. |
| Customer experience | ServiceWorks offers communication automation, SMS automation, notifications and a branded customer portal for scheduling, payments and service history. | Customer-facing capabilities include online booking, portals, notifications and two-way text messaging. |
| Customer portal | Yes | Yes |
| Founded | 2016 | 1992 |
| Headquarters | Creve Coeur, Missouri, United States | Dublin, Ohio, United States |
| Integrations | Official integration pages list QuickBooks, Shopify, Square, Authorize.Net, Stripe, Mailchimp, Zapier, Google Maps, ServiceBench, ServicePower, Marcone and Encompass connections. | Listed integrations include QuickBooks, ChatGPT, Claude and custom connections to systems such as Sage. |
| Notable news | The September 2026 release added Quo integrated texting, improved invoice processing, mobile role switching and return-purchase-order workflows. | My Service Depot announced its Smart Leads lead-capture product on September 1, 2013, describing direct transfer of website leads into Smart Service and QuickBooks. |
| Praise: support | Some reviewers describe customer support as responsive, pleasant and effective at resolving issues. | Reviewers frequently describe technical support as responsive, knowledgeable and effective at resolving issues. |
| Rating on Capterra | 3.6 out of 5 from 115 reviews. | 4.3 out of 5 from 269 reviews |
| Rating on G2 | 3.5 out of 5 from 22 reviews. | 4.3 out of 5 from 13 reviews |
| Rating on GetApp | 3.6 out of 5 from 115 reviews. | 4.3 out of 5 from 269 reviews |
| Rating on Software Advice | 3.6 out of 5 from 115 reviews. | 4.3 out of 5 from 269 reviews |
| What it does | ServiceWorks is cloud field-service software covering scheduling, dispatch, technicians, parts, inventory, invoicing, payments and reporting. | Smart Service is field-service management software for trades that combines scheduling, dispatch, work orders, customer records, invoicing and QuickBooks synchronization. |
Plans
ServiceWorks
- Starter$49 a month
- Plus$149 a month
- Bronze$150 a month
- Silver$350 a month
- Custom$948 a year
- Gold$1,800 a month
- Platinum$4,500 a month
- ServiceWorks planPriced on request
Smart Service
- Standard SubscriptionPrice not published
- Enterprise SubscriptionPrice not published
- Purchase OptionPrice not published
- Standard Subscription (Cloud or Desktop)$129.99 a month
In their own words
ServiceWorks
ServiceWorks is cloud-based field service management software for repair, installation and maintenance businesses. It covers scheduling, dispatch, field work, inventory, customer communication, estimates, invoicing, payments, service agreements, equipment histories and reporting. Field features include mobile and offline access, custom job forms, eSignatures, GPS tracking and attachments. A branded customer portal supports scheduling, payments and service history, while communication automation includes SMS and notifications. The POS connects retail sales to delivery, installation and future service, keeping inventory, payments and customer history connected. Integrations include QuickBooks Online and Desktop, Shopify, Square, Authorize.Net, Stripe, Mailchimp and Zapier. The API connects approved customers and partners with external websites, portals, apps, CRMs, OEM systems, accounting platforms and internal tools. Subscriptions require onboarding with configuration and guided product training. The maker, ServiceWorks, was founded in 2016 and is headquartered in Creve Coeur, Missouri, United States.
Smart Service
Smart Service has no write-up on Specifiction yet; its figures are above.