Shop Boss vs Shopmonkey
Shop Boss
shopboss.net
Shopmonkey
shopmonkey.ioSide by side
| Figure | Shop Boss | Shopmonkey |
|---|---|---|
| Price from | $199/mo | $99/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 7 | 8 |
| Spec score · Auto Repair Shop Software | 8.6 (#1) | 8.3 (#3) |
| Spec score · Garage Management software | 8.6 (#3) | 8.3 (#4) |
| Spec score · Automotive Repair Software | 8.6 (#7) | 8.2 (#10) |
| Spec score · Repair Shop Software | 8.6 (#5) | 8.3 (#7) |
| API | Shop Boss exposes a REST API returning JSON for customers, vehicles, repair orders, appointments, employees, parts, suppliers, quotes, inspections, and related records. | Shopmonkey exposes REST APIs for Customers, Orders, Users, Vehicles and Inventory, with request contracts documented for data creation and updates. |
| API authentication | API access requires a support-issued API key sent as a Bearer token, with endpoint permissions assigned to each key. | Developers create API keys/tokens and are directed to shopmonkey.dev for authentication and endpoint details. |
| Customer communications | Shop Boss supports internal chat, customer texting for updates and estimates, and payment-linked messaging. | The platform provides two-way text and email, estimate approvals, online payments, appointment reminders and reusable message templates. |
| Digital inspections | BOSS Inspect lets technicians perform inspections on phones or tablets, send reports, retain records, and show customers recommended repairs. | Digital vehicle inspections use templates attached to repair orders and let technicians capture photos, videos and notes for customer review and approval. |
| Headquarters | 2035 Lakeside Center Way, Suite 100, Knoxville, TN 37922, United States | Morgan Hill, California, United States |
| Integrations | The product advertises parts and labor-guide integrations, DVI connections to guides/parts/inventory, tire ordering, CARFAX, Kukui, and EService Intelligence connections. | Documented integrations include QuickBooks Online, CARFAX, ALLDATA, PartsTech, Nexpart and RepairLink. |
| Product | Shop Boss is auto shop management software for repair businesses, with tools for running shop operations in one place. | Shopmonkey describes itself as all-in-one auto repair shop management software. |
| Rating on Capterra | 4.4 out of 5 from 89 reviews. | 4.6 out of 5 from 271 reviews |
| Rating on G2 | 4.3 out of 5 from 3 reviews. | 4.6 out of 5 from 411 reviews |
| Rating on GetApp | 4.4 out of 5 from 89 reviews. | 4.6 out of 5 from 271 reviews |
| Rating on Software Advice | 4.4 out of 5 from 89 reviews. | 4.6 out of 5 from 271 reviews |
| Self-hosting | TrustRadius lists Shop Boss as SaaS/cloud deployment, and the vendor provides hosted production and development API endpoints. | The terms describe Shopmonkey as Internet-delivered SaaS rather than a self-hosted deployment. |
| Support | TrustRadius lists chat, knowledgebase/FAQ, forum/community, email, and phone support for both free and paid support categories. | Shopmonkey advertises live phone, chat and email support plus guided training and a public status page. |
| What it does | Shop Boss is cloud-based auto-repair shop management software for independent shops and multi-location operations. | Shopmonkey is cloud automotive shop-management software covering workflow, customer communication, payments, scheduling, reporting and related operations. |
Plans
Shop Boss
- Gold$199 a month
- CRM + Online Service Scheduler$224 a month
- Platinum$349 a month
- Customer & Vehicle Data Transfer$399, paid once
- Premier$449 a month
- Premier Plus$649 a month
- Customer, Vehicle, Repair History & Inventory Data Transfer$899, paid once
Shopmonkey
- Accounting add-on$99 a month
- Basic annual$215 a month
- Basic$239 a month
- Bookkeeping add-on$349 a month
- CRM Essentials add-on$349 a month
- Clever$399 a month
- Genius$499 a month
- Multi-ShopPriced on request
In their own words
Shopmonkey
Shopmonkey has no write-up on Specifiction yet; its figures are above.