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Shop Boss

shopboss.net

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Spec score 8.6 #1 of 15 in Auto Repair Shop Software

Spec sheet

What it does
Shop Boss is cloud-based auto-repair shop management software for independent shops and multi-location operations.Read 15 Oct 2026 · shopboss.net
Product
Shop Boss is auto shop management software for repair businesses, with tools for running shop operations in one place.Read 8 Oct 2026 · shopboss.net
API
Shop Boss exposes a REST API returning JSON for customers, vehicles, repair orders, appointments, employees, parts, suppliers, quotes, inspections, and related records.Read 15 Oct 2026 · docs.shopboss.io
Integrations
The product advertises parts and labor-guide integrations, DVI connections to guides/parts/inventory, tire ordering, CARFAX, Kukui, and EService Intelligence connections.Read 15 Oct 2026 · shopboss.net
Privacy
The privacy policy says CSB does not share personal information with affiliates or third parties for their own marketing or advertising purposes.Read 8 Oct 2026 · shopboss.net
Support
TrustRadius lists chat, knowledgebase/FAQ, forum/community, email, and phone support for both free and paid support categories.Read 15 Oct 2026 · trustradius.com
Headquarters
2035 Lakeside Center Way, Suite 100, Knoxville, TN 37922, United StatesRead 28 Sep 2026 · shopboss.net
API authentication
API access requires a support-issued API key sent as a Bearer token, with endpoint permissions assigned to each key.Read 15 Oct 2026 · docs.shopboss.io
API documentation depth
Documentation includes an introductory guide, versioning, environments, authentication, rate limiting, error responses, and a reference with client examples for Shell, Ruby, Node.js, PHP, and Python.Read 15 Oct 2026 · docs.shopboss.io
API environments
The documentation lists production at api.shopboss.io and a development environment at dev.shopboss.io with separate development documentation.Read 15 Oct 2026 · docs.shopboss.io
API limits
The documented default limit is 500 calls per minute in production and 100 calls per minute in staging, with HTTP 429 responses when exceeded.Read 15 Oct 2026 · docs.shopboss.io
Changelog
The October 6, 2026 release added Publish RO, parts bin and notes fields, global phone lookup for quotes, and fixes for iPad printing, video playback, inspections, and storage fees.Read 15 Oct 2026 · feedback.shopbosspro.com
Company founded and headquarters
CB Insights lists Shop Boss as founded in 2012 and headquartered at 9915 Businesspark Avenue, Suite C, San Diego, California 92131.Read 15 Oct 2026 · cbinsights.com
Company identity
The Shop Boss privacy policy identifies CSB Technologies, a Vehlo Purchaser, LLC entity, as owner and operator.Read 15 Oct 2026 · shopboss.net
Customer communications
Shop Boss supports internal chat, customer texting for updates and estimates, and payment-linked messaging.Read 15 Oct 2026 · shopboss.net
Customer portal
The password-protected portal presents inspections, invoices, photos, messages, updates, service schedules, and payment access.Read 15 Oct 2026 · shopboss.net
Dashboard
BOSS Board provides customizable KPI boards, real-time insights, reports, and current-versus-past comparisons.Read 15 Oct 2026 · shopboss.net
Data migration
The pricing page lists over 130 built-in data transfer integrations and paid customer/vehicle or broader history and inventory transfer options.Read 8 Oct 2026 · shopboss.net
Digital inspections
BOSS Inspect lets technicians perform inspections on phones or tablets, send reports, retain records, and show customers recommended repairs.Read 15 Oct 2026 · shopboss.net
Free trial
The vendor offers a free trial but requires a form and meeting to complete trial setup; no duration is stated.Read 15 Oct 2026 · go.shopboss.net
Inspections
BOSS Inspect lets technicians use a smartphone or tablet to show customers needed repairs, send inspection reports, and keep records and updates.Read 8 Oct 2026 · shopboss.net
Limit: accounting and inventory
A Capterra reviewer says the product lacks sufficient accounts-payable and inventory controls.Read 15 Oct 2026 · capterra.com
Limit: mobile performance
A Capterra reviewer says the mobile app can lag or crash occasionally.Read 15 Oct 2026 · capterra.com
Limit: reliability glitches
A G2 reviewer reports occasional glitches, including another shop's information appearing after login and phone numbers failing to save.Read 15 Oct 2026 · g2.com
Notable company news
Vehlo says it began in 2019 and reports more than 30,000 customers and over 50 million annual repair orders across its automotive technology products.Read 15 Oct 2026 · vehlo.com
Parts and tires
The software supports parts ordering from local suppliers and tire ordering from national distributors through the shop management system.Read 8 Oct 2026 · shopboss.net
Parts ordering
The parts workflow displays supplier stock, places orders from the management system, and synchronizes with other features.Read 15 Oct 2026 · shopboss.net
Payment restriction
Shop Boss says surcharging is not permissible in Connecticut, Massachusetts, and New York because of state laws.Read 8 Oct 2026 · shopboss.net
Payment surcharge limits
The maker says surcharging is unavailable in Connecticut, Massachusetts, and New York because of state laws.Read 15 Oct 2026 · shopboss.net
Payments
BOSS Pay combines payments, billing, and invoices, supports Venmo, PayPal, Text-to-Pay, financing, and PCI requirements stated by the maker.Read 15 Oct 2026 · shopboss.net
Platform access
Shop Boss describes the service as web-based and says it works without downloads or updates; the feature page also says BOSS Inspect works on smartphones and tablets.Read 8 Oct 2026 · shopboss.net
Praise: ease of use
Independent reviewers repeatedly describe the interface as user-friendly, easy to learn, quick to deploy, and accessible remotely because it is web-based.Read 15 Oct 2026 · g2.com
Praise: integrations
Reviewers praise parts ordering and integrations that centralize work orders, inventory, labor lookups, and customer communication.Read 15 Oct 2026 · softwareadvice.com
Praise: support
Reviewers repeatedly praise customer service, training, and responsive help.Read 15 Oct 2026 · capterra.com
Rating detail on Software Advice
Software Advice reports 4.51 ease of use, 4.35 value for money, 4.53 customer support, and 4.32 functionality.Read 15 Oct 2026 · softwareadvice.com
Rating on Capterra
4.4 out of 5 from 89 reviews.Read 15 Oct 2026 · capterra.com
Rating on G2
4.3 out of 5 from 3 reviews.Read 15 Oct 2026 · g2.com
Rating on GetApp
4.4 out of 5 from 89 reviews.Read 15 Oct 2026 · getapp.com
Rating on Software Advice
4.4 out of 5 from 89 reviews.Read 15 Oct 2026 · softwareadvice.com
Security statement
The privacy policy says data exchanges use SSL-secured channels with encryption and digital signatures, while payment data goes directly to a secured processor.Read 15 Oct 2026 · shopboss.net
Self-hosting
TrustRadius lists Shop Boss as SaaS/cloud deployment, and the vendor provides hosted production and development API endpoints.Read 15 Oct 2026 · trustradius.com
Shop operations
All pricing packages include unlimited repair orders and users, two-way text and email, parts ordering, reporting and workflows, vehicle lookup and history, technician view, and VIN scan and license decode.Read 8 Oct 2026 · shopboss.net
Target customers
The company describes its users as auto repair, collision, heavy duty truck, RV, tire, and powersports or marine repair shops, as well as fleet management services.Read 8 Oct 2026 · shopboss.net
Tire ordering
The tire module connects ordering to dozens of national distributors and sends invoices and estimates automatically.Read 15 Oct 2026 · shopboss.net
VIN scanner
The built-in VIN scanner can retrieve vehicle and customer information from a smartphone or tablet scan.Read 15 Oct 2026 · shopboss.net
Web delivery
The product is browser-based and marketed as requiring no downloads or updates.Read 15 Oct 2026 · shopboss.net

Plans and prices

Gold $199 a month monthly; annual option shown as $179/month Calendars & appointments · Inventory/vendor management · Embedded payment processing · Canned jobs/sublets · Time/job clocks · Profit-per-hour forecasting · Parts/labor-guide integrations Read 15 Oct 2026 · shopboss.net
CRM + Online Service Scheduler $224 a month annually; page also shows $249/Month automated customer communication · service reminders · custom offers · online scheduling Read 8 Oct 2026 · shopboss.net
Platinum $349 a month monthly; annual option shown as $314/month Everything in Gold · Labor guides with diagrams/procedures · BI dashboard · Digital inspections · DVI integrations · Employee analytics · Real-time dashboard · Tire ordering · AI ProNotes Read 15 Oct 2026 · shopboss.net
Customer & Vehicle Data Transfer $399, paid once customer and vehicle data transfer Read 8 Oct 2026 · shopboss.net
Premier $449 a month monthly; annual option shown as $404/month Everything in Platinum · Responsive website · Website maintenance/design · Monthly digital reporting · Quarterly digital reviews · Custom one-to-one training Read 15 Oct 2026 · shopboss.net
Premier Plus $649 a month monthly; annual option shown as $584/month Everything in Premier · 24/7 online booking · Custom scheduling rules · Automated reminders · Declined-work tracking · CRM · Email campaigns · Automated re-engagement · Customer segmentation Read 15 Oct 2026 · shopboss.net
Customer, Vehicle, Repair History & Inventory Data Transfer $899, paid once customer, vehicle, repair history, and inventory data transfer Read 8 Oct 2026 · shopboss.net

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