SightMill vs Zonka Feedback
SightMill
sightmill.comZonka Feedback
zonkafeedback.comSide by side
| Figure | SightMill | Zonka Feedback |
|---|---|---|
| Price from | — | $99/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 2 | 6 |
| Spec score · Nps Software | 7.4 (#10) | 8.4 (#3) |
| Spec score · Customer Satisfaction Software | 7.3 (#14) | 8.4 (#5) |
| Spec score · Net Promoter Score Software | 7.3 (#16) | 8.4 (#6) |
| Headquarters | London, United Kingdom | Gurugram, Haryana, India |
| Integrations | Standard integrations include Salesforce, Zendesk, Google Analytics, Slack and Trello, with webhook, REST API and Zapier options. | Listed integrations include Salesforce, HubSpot, Jira, Front, Freshdesk, Intercom, Help Scout, Pipedrive, ActiveCampaign, Airtable, Webex, Mailchimp, Google Sheets, Slack, Microsoft Teams, Zoom, Zendesk, and others. |
| Product | SightMill is an online customer experience platform for collecting feedback, analysing responses and making changes to improve business. | Zonka Feedback offers feedback management and AI feedback intelligence to collect feedback, analyze it, and help teams act on insights. |
| Survey channels | It supports surveys by email, website, SMS, QR code, embedded links and API. | It collects feedback through email, SMS, WhatsApp, offline, digital channels, website, in-app, and in-product surveys. |
Plans
Zonka Feedback
- Feedback Management$99 a month
- Feedback Management$199 a month
- Feedback Management$199 a month
- AI Feedback Intelligence$399 a month
- AI Feedback Intelligence$999 a month
- AI Feedback Intelligence$999 a month
In their own words
SightMill
SightMill is an online customer-experience platform for collecting feedback, analysing responses, and directing changes. Surveys can be sent by email, website, SMS, QR code, embedded links, or API. Ready-made templates include NPS, CSAT, CES, employee NPS, smiley icon, and star-rating surveys. Feedback can be tagged by theme or sentiment, product, segment, price, or team, with trends reported over time and relevant responses routed to teams. Email surveys support personalized messages, customer domains and addresses, and one-click feedback. Website surveys can be installed directly or through a WordPress plugin, with display rules and score-based follow-up questions. Integrations include Salesforce, Zendesk, Google Analytics, Slack, and Trello, plus webhook, REST API, and Zapier options. SightMill offers web and API access, a free 14-day trial with all functionality enabled, and paid plans priced on request. There is no free plan. The provider is SightMill Ltd in London.
Zonka Feedback
Zonka Feedback is a feedback-management platform with AI analysis for customer and employee responses. It collects surveys through email, SMS, WhatsApp, offline channels, websites, apps, in-product experiences, and other digital touchpoints. Teams can measure NPS, CSAT, and CES using a builder with more than 30 question types, templates, skip logic, branding, and multilingual support. AI Feedback Intelligence extracts themes and entities, analyzes sentiment and emotion, and links feedback themes to customer-experience metrics. Feedback Management adds case management, real-time alerts, automation workflows, and contact and journey tracking. The app can collect responses offline on iPads and Android tablets, then synchronize when connected. Listed integrations include Salesforce, HubSpot, Jira, Freshdesk, Intercom, Zendesk, Slack, MS Teams, Zapier, and webhooks; APIs and middleware support custom connections. The company states ISO 27001:2022 certification and GDPR and HIPAA compliance, with regional hosting in the US, Europe, Australia, or India. Pricing is by custom quote, with a 14-day trial listed.