SimpleOne ITSM vs TOPdesk
SimpleOne ITSM
itsm.com
TOPdesk
topdesk.comSide by side
| Figure | SimpleOne ITSM | TOPdesk |
|---|---|---|
| Price from | — | £51/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 0 | 3 |
| Spec score · IT Service Management - Enterprise Software | 7.2 (#16) | 8.5 (#9) |
| Spec score · IT SLA Management Software | 7.2 (#37) | 8.6 (#17) |
| API | The page says integrations use REST API technology for inbound and outbound connections. | The product exposes APIs, OData endpoints and webhooks for custom integrations and automation. |
| Headquarters | Moscow, Russia | Delft, Netherlands |
| Integrations | SimpleOne ITSM says it integrates with collaborative systems, ERP systems, virtualization environments, authentication software, chatbots, and other software using REST API. | TOPdesk advertises more than 100 prebuilt integrations plus custom connections through its open API. |
| Purpose | SimpleOne ITSM automates IT service delivery and company processes in line with ITIL best practices. | TOPdesk is service management software that helps teams handle tickets, share knowledge, and manage service requests. |
| Support | The company lists technical support at [email protected] and general inquiries at [email protected]. | All plans include local product support; the pricing page lists 8/5 support for Essential and Engaged and 24/5 for Excellent. |
Plans
In their own words
SimpleOne ITSM
SimpleOne ITSM has no write-up on Specifiction yet; its figures are above.
TOPdesk
TOPdesk is service management software for teams handling tickets, knowledge, assets, and service requests across IT, Facility Management, and HR. Incident Management lets teams register and process requests and complaints, then assign tickets to agents. End users can submit and follow tickets through the Self-Service Portal and look for answers to common questions. Asset Management gives teams a graphical overview of company assets, such as access passes and company cars. All three listed plans include unlimited assets, tickets, and end users, 100GB of storage, and a 2GB file upload limit. Essential costs £51 a month per agent. Engaged costs £72 a month per agent and adds change, contract and SLA, operations, and problem management. Excellent costs £101 a month per agent and adds project management and a webshop. TOPdesk runs in the cloud for most customers and also supports on-premises setups. It offers 100+ integrations and an Open API, including Microsoft Teams, Slack, Salesforce, and Power BI.