SimpleOne ITSM vs Znuny
SimpleOne ITSM
itsm.com
Znuny
znuny.comSide by side
| Figure | SimpleOne ITSM | Znuny |
|---|---|---|
| Price from | — | $374.92/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | Yes |
| Web | Yes | Yes |
| Linux | — | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 0 | 11 |
| Spec score · IT Service Management - Enterprise Software | 7.2 (#16) | 8.5 (#10) |
| Customization | The product uses preconfigured processes and the SimpleOne low-code platform to adapt IT service management processes. | The feature page describes more than 2,000 configuration options, dynamic fields, modular architecture and access to source code. |
| Headquarters | Moscow, Russia | Berlin, Germany |
| Integrations | SimpleOne ITSM says it integrates with collaborative systems, ERP systems, virtualization environments, authentication software, chatbots, and other software using REST API. | The product page cites CRM systems, catalogues and databases as third-party systems that can be integrated. |
| Purpose | SimpleOne ITSM automates IT service delivery and company processes in line with ITIL best practices. | Znuny is an open-source ticket management and service management platform for help desk, ITSM, customer support, and other service operations. |
| Reporting | Dashboards and reports provide interactive analytics for monitoring service operations. | Reporting includes real-time KPI dashboards, ticket-level detail and export to selectable formats. |
| Support | The company lists technical support at [email protected] and general inquiries at [email protected]. | Paid support covers configuration, installation, updates, troubleshooting, performance tuning, backup, and recovery, with service-level agreements and guaranteed response times. |
Plans
Znuny
- Free open-source ZnunyFree
- ZnunyFree
- Silver Hosting$799 a month
- Gold Hosting$1,419 a month
- Platinum Hosting$3,169 a month
- Silver support$4,499 a year
- Silver Support$4,499 a year
- Gold support$9,999 a year
- Gold Support$9,999 a year
- Platinum support$28,999 a year
In their own words
SimpleOne ITSM
SimpleOne ITSM has no write-up on Specifiction yet; its figures are above.
Znuny
Znuny is an open-source ticket and service management platform for help desks, IT service management, customer support, and other service operations. It runs on a customer's own server or can be hosted by Znuny, with Linux, web, and API access. Requests can arrive through a self-service portal, email, phone with CTI, REST or SOAP web services, and monitoring tools. Its automation toolkit can route and classify tickets, manage states, send notifications, and handle escalations. Knowledge management and self-service tools help customers find answers themselves. Teams can adapt the platform using more than 2,000 configuration options, dynamic fields, modular architecture, and source code access. Security controls include roles and access rights, identity integration, password policies, encrypted email, SSL data transfer, two-factor authentication, and ownership controls. Znuny lists SOC 2 certification since 2024, ISO/IEC 27001:2022 certification since January 2025, and GDPR compliance. The software is free; paid support plans have annual prices and specify request allowances and response times. Listed releases include Znuny 7.3.7 and Znuny LTS 6.5.25, dated 2026-09-16.