Sinch Engage vs Superchat
Sinch Engage
sinch.comSuperchat
superchat.comSide by side
| Figure | Sinch Engage | Superchat |
|---|---|---|
| Price from | $99/mo | €89/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 6 | 6 |
| Spec score · WhatsApp Marketing Software | 8.2 (#19) | 9.0 (#7) |
| API | The Messages API is a REST API for sending and receiving SMS and MMS, scheduling messages, tracking delivery and handling replies. | Superchat exposes a unified REST API for WhatsApp, Instagram, SMS, email and other connected channels. |
| Founded | 2008 | 2020 |
| Integrations | Listed integrations include HubSpot, Salesforce, Shopify, BigCommerce, NetSuite, ActiveCampaign, Microsoft Dynamics, Adobe Campaign, Epic, Zapier and Workato. | Official pages advertise more than 30 integrations, including HubSpot and Shopify, with Zapier and Make options. |
| Support | The pricing page says all plans include 24/7 global support, and the FAQ lists chat, email or phone support with tier-dependent availability. | Support chat is offered Monday through Friday from 09:00 to 18:00 CEST, with email support also available. |
Plans
Sinch Engage
- Basics$99 a month
- Conversations$249 a month
- Pro$799 a month
- Pro Plus$1,799 a month
- Advanced$2,399 a month
- Custom enterprisePriced on request
Superchat
- FreeFree
- Basic€89 a month
- Professional€149 a month
- Advanced€299 a month
- FreeFree
- CustomPrice not published
In their own words
Sinch Engage
Sinch Engage provides businesses with a platform for SMS campaigns and two-way customer messaging. Campaign tools include scheduled messages, workflow automations, templates, contact management, and personalization. Teams can use a shared inbox and assign conversations. Listed channels include SMS, MMS, and RCS, with social add-ons for WhatsApp, Facebook Messenger, and Instagram Messenger. The Messages API is a REST API for sending and receiving SMS and MMS, scheduling messages, tracking delivery, and handling replies. Listed integrations include HubSpot, Salesforce, Shopify, BigCommerce, NetSuite, ActiveCampaign, Microsoft Dynamics, Adobe Campaign, Epic, Zapier, and Workato. Its iOS and Android app supports messaging, team assignments, and push notifications, but is limited to active plan users; Basic-only and trial-only accounts cannot use it, and new accounts cannot be created there. The 14-day trial requires no credit card, but is limited to platform exploration and test messages to yourself. Pricing starts at $99/mo; taxes are excluded, and carrier fees and some integration or Meta channel charges may apply.
Superchat
Superchat combines reputation management with a multichannel customer inbox. It brings reviews from Google, ProvenExpert, Trustpilot and custom links into one place, lets users send invitations through customers’ preferred channels, and provides review links and reminder templates. Monitoring alerts are included. The inbox covers WhatsApp, Instagram, Facebook Messenger, Telegram, live chat, email and SMS. Integrations are available through direct connections, Zapier, Make and the Superchat API from the Advanced plan onward. Professional includes one AI agent and automations; Advanced includes three AI agents. Superchat offers web, Android, iOS, macOS and Windows access, with mobile apps supporting replies and push notifications. The Free plan is free with one WhatsApp number, one employee access and 30 active contacts. Paid plans start at €89 a month, billed monthly, with a stated 12-month minimum contract.