SlaMetric vs TOPdesk
SlaMetric
slametric.com
TOPdesk
topdesk.comSide by side
| Figure | SlaMetric | TOPdesk |
|---|---|---|
| Price from | — | £51/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Self-hosted | — | Yes |
| Plans published | 2 | 3 |
| Spec score · Sla Management | 7.0 (#11) | 8.6 (#5) |
| Spec score · IT SLA Management Software | 7.0 (#40) | 8.6 (#17) |
| Integrations | The Coming Soon Advanced Plan lists external integrations including OpenTelemetry and APIs. | TOPdesk advertises more than 100 prebuilt integrations plus custom connections through its open API. |
| Purpose | SlaMetric describes itself as a SaaS platform for medium-sized companies to manage service level agreements with providers. | TOPdesk is service management software that helps teams handle tickets, share knowledge, and manage service requests. |
| Support | Priority support is listed as an Advanced Plan feature. | All plans include local product support; the pricing page lists 8/5 support for Essential and Engaged and 24/5 for Excellent. |
Plans
In their own words
SlaMetric
SlaMetric is a web-based SaaS platform for medium-sized companies managing service level agreements with providers. It stores provider contacts and history, alongside service inventories and contracts that can include security, disaster recovery, penalty, and legal clauses. Its metric catalog spans 19 categories and more than 150 predefined types, including availability and performance.
The platform calculates compliance, identifies breaches, works out service credits, and provides threshold alerts. The Free Plan includes manual measurement entry, calculations, breach alerts, service-credit calculations, PDF SLA annexes, and basic reports and dashboards. The maker describes multi-tenant data isolation, role-based access control, row-level security, and encrypted data. The Advanced Plan is marked Coming Soon and lists automated metric collection, OpenTelemetry and API integrations, a provider portal, digital signatures, analytics and AI insights, an SLA Telemetry dashboard, and priority support. A free plan and free trial are available; neither plan has a listed price.
TOPdesk
TOPdesk is service management software for teams handling tickets, knowledge, assets, and service requests across IT, Facility Management, and HR. Incident Management lets teams register and process requests and complaints, then assign tickets to agents. End users can submit and follow tickets through the Self-Service Portal and look for answers to common questions. Asset Management gives teams a graphical overview of company assets, such as access passes and company cars. All three listed plans include unlimited assets, tickets, and end users, 100GB of storage, and a 2GB file upload limit. Essential costs £51 a month per agent. Engaged costs £72 a month per agent and adds change, contract and SLA, operations, and problem management. Excellent costs £101 a month per agent and adds project management and a webshop. TOPdesk runs in the cloud for most customers and also supports on-premises setups. It offers 100+ integrations and an Open API, including Microsoft Teams, Slack, Salesforce, and Power BI.