SlaMetric vs Xurrent Service Level Management
SlaMetric
slametric.comXurrent Service Level Management
xurrent.comSide by side
| Figure | SlaMetric | Xurrent Service Level Management |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Plans published | 2 | 5 |
| Spec score · Sla Management | 7.0 (#11) | 7.0 (#12) |
| Spec score · IT SLA Management Software | 7.0 (#40) | 7.0 (#41) |
| Data protection | The maker describes multi-tenant data isolation, role-based access control, row-level security, and encrypted data. | Xurrent provides GDPR capabilities and stores and processes customer data in an AWS processing region selected by the customer. |
| Integrations | The Coming Soon Advanced Plan lists external integrations including OpenTelemetry and APIs. | Xurrent offers GraphQL, REST, Bulk, Events, Mail and Webhooks APIs plus a Workato connector, SSO, JIT provisioning and SCIM provisioning. |
| Purpose | SlaMetric describes itself as a SaaS platform for medium-sized companies to manage service level agreements with providers. | Xurrent provides customized and automated SLA processes to help ensure service commitments are met while reducing administrative overhead. |
| Support | Priority support is listed as an Advanced Plan feature. | Xurrent advertises product support 24/7 and provides a developer support route through in-product requests or support email. |
Plans
Xurrent Service Level Management
- CorporatePriced on request
- EnterprisePriced on request
- MSP CorporatePriced on request
- MSP EnterprisePriced on request
- StarterPriced on request
In their own words
SlaMetric
SlaMetric is a web-based SaaS platform for medium-sized companies managing service level agreements with providers. It stores provider contacts and history, alongside service inventories and contracts that can include security, disaster recovery, penalty, and legal clauses. Its metric catalog spans 19 categories and more than 150 predefined types, including availability and performance.
The platform calculates compliance, identifies breaches, works out service credits, and provides threshold alerts. The Free Plan includes manual measurement entry, calculations, breach alerts, service-credit calculations, PDF SLA annexes, and basic reports and dashboards. The maker describes multi-tenant data isolation, role-based access control, row-level security, and encrypted data. The Advanced Plan is marked Coming Soon and lists automated metric collection, OpenTelemetry and API integrations, a provider portal, digital signatures, analytics and AI insights, an SLA Telemetry dashboard, and priority support. A free plan and free trial are available; neither plan has a listed price.
Xurrent Service Level Management
Xurrent Service Level Management has no write-up on Specifiction yet; its figures are above.