Slite vs Support Hero
Slite
slite.comSupport Hero
supporthero.comSide by side
| Figure | Slite | Support Hero |
|---|---|---|
| Price from | $10/mo | $49/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 5 | 8 |
| Spec score · Knowledge base software | 8.9 (#7) | 8.4 (#49) |
| Publishing audience | both | both |
| Company | Slite says it was founded in 2017 to build an intuitive team knowledge base. | The site identifies the maker as Support Hero, LLC, and lists Cincinnati, Ohio as its location. |
| Content analytics | Yes | Yes |
| Custom domain | Yes | Yes |
| Free plan | No | No |
| Integrations | Listed integrations include Google Drive, Slack, Linear, GitHub, Jira, Notion, Airtable, BigQuery, and document embeds such as Figma and Loom. | Pricing lists Drift, Freshchat, Intercom, Zopim, Kissmetrics, Salesforce, and Segment integrations across its plans. |
| Product | Slite describes itself as an AI knowledge base that syncs with tools and helps teams keep knowledge accurate and verified. | Support Hero describes itself as a knowledge management system designed to streamline support operations. |
| SSO support | Yes | Yes |
| Support | Enterprise includes priority support, a dedicated account manager, and migration and onboarding support; Slite lists [email protected] for contact. | The Small plan includes business hours support, while the Large and Enterprise plans list priority support. |
| Trial | The pricing FAQ states that signup starts a 14-day free trial covering Basic and Pro features without requiring a credit card, after which a subscription is required to continue. | The homepage offers a 14-day free trial and says no credit card is required. |
| Version history | Yes | Yes |
Plans
Slite
- Basic$10 a month
- Pro$20 a month
- Basic$120 a year
- Pro$240 a year
- EnterprisePriced on request
Support Hero
- Small$49 a month
- Medium$99 a month
- Large$199 a month
- EnterprisePrice not published
- Small Plan$49 a month
- Medium Plan$99 a month
- Large Plan$199 a month
- Enterprise PlanPriced on request
In their own words
Slite
Slite is an AI knowledge base for teams, with tools for keeping shared information accurate and verified. Its Knowledge Management Panel surfaces documents that need attention and supports bulk actions; verification helps teams identify relevant information. Slite Agent searches connected tools, detects knowledge drift, drafts document changes, and routes them to a reviewer. Integrations include Google Drive, Slack, Linear, GitHub, Jira, Notion, Airtable, and BigQuery, with Figma and Loom embeds. The Basic plan includes MCP and API access; Slite describes using verified knowledge with tools such as Claude, ChatGPT, and Cursor. Basic costs $10.00 per user per month billed yearly, and Pro costs $20.00 per user per month billed yearly. Signup starts a 14-day trial of Basic and Pro features without a credit card; a subscription is required afterward, and there is no free plan. Slite says production data is hosted in the EU, protected with TLS in transit, and encrypted at rest. It does not currently offer end-to-end encryption. The company says customer data used for AI features is not used to train external models.
Support Hero
Support Hero has no write-up on Specifiction yet; its figures are above.