Smarsh Call Recording and Analytics vs Teams Voice Recording
Smarsh Call Recording and Analytics
smarsh.comTeams Voice Recording
teamsvoicerecording.comSide by side
| Figure | Smarsh Call Recording and Analytics | Teams Voice Recording |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Self-hosted | Yes | — |
| Plans published | 2 | 3 |
| Spec score · Call Recording Software | 8.0 (#8) | 6.7 (#20) |
| Purpose | Smarsh Call Recording and Analytics captures, secures, and analyzes conversations for compliance leaders. | The service automatically records Microsoft Teams calls for compliance and archives recordings and transcripts. |
| Security controls | Smarsh states that data is encrypted in transit and at rest and protected with role-based access, single sign-on, multifactor authentication and monitoring. | The company states that data moving between the service and the customer’s tenant is encrypted in transit, and access is governed through Microsoft 365 and SharePoint permissions. |
| Transcription | On-demand transcription and summaries are included in the call-recording capability, while conversation analytics adds automatic multilingual transcription. | Azure AI Speech-to-Text with speaker diarization produces searchable, speaker-attributed transcripts. |
Plans
Smarsh Call Recording and Analytics
- Call Recording and AnalyticsPriced on request
- Smarsh Call Recording and AnalyticsPriced on request
Teams Voice Recording
- BusinessPriced on request
- EnterprisePriced on request
- TeamPriced on request
In their own words
Smarsh Call Recording and Analytics
Smarsh Call Recording and Analytics captures, secures, and analyzes conversations for compliance leaders. Its Microsoft Teams coverage includes calls, meetings, and collaboration, with meeting capture that can include multiple video streams and shared screens. Policy-driven capture covers calls through Teams on mobile or desktop, while Operator Connect and Direct Routing support recording across mobile and hybrid environments. Deployment can be cloud, hybrid, or on-premise, with role-based access and retention policies. Recordings use encryption, policy enforcement, and data-sovereignty controls; secure archiving and defensible exports support audits, regulators, and internal reviews. Analytics include AI-driven intelligence, sentiment analysis, reporting, transcription, and AI call summaries. Core Call Recording features include immutable storage and metadata capture. Smarsh cites requirements including GDPR, MiFID II, HIPAA, and FINRA for its voice records. Android and iOS are listed as platforms. Pricing is available on request; the listed plan directs prospective customers to schedule a demo or contact sales for a quote.
Teams Voice Recording
Teams Voice Recording has no write-up on Specifiction yet; its figures are above.