Smarsh Call Recording and Analytics vs Tollring Compliance Recording
Smarsh Call Recording and Analytics
smarsh.comTollring Compliance Recording
tollring.comSide by side
| Figure | Smarsh Call Recording and Analytics | Tollring Compliance Recording |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Self-hosted | Yes | — |
| Plans published | 2 | 2 |
| Spec score · Call Recording Software | 8.0 (#8) | 6.7 (#21) |
| Headquarters | Portland, Oregon, United States | Uxbridge, Middlesex, United Kingdom |
| Purpose | Smarsh Call Recording and Analytics captures, secures, and analyzes conversations for compliance leaders. | Analytics 365 automatically captures required Microsoft Teams voice calls using policy-driven recording and stores them for compliance review. |
| Support | Call Recording and Analytics support is available 24 hours per day Monday through Friday through Smarsh Central cases, community discussions and phone support. | Tollring provides a support portal and lists a UK support phone number of +44 1895 464019. |
Plans
Smarsh Call Recording and Analytics
- Call Recording and AnalyticsPriced on request
- Smarsh Call Recording and AnalyticsPriced on request
Tollring Compliance Recording
- Essentials recording and analyticsPriced on request
- Ultimate recording and enhanced AI powered analyticsPriced on request
In their own words
Smarsh Call Recording and Analytics
Smarsh Call Recording and Analytics captures, secures, and analyzes conversations for compliance leaders. Its Microsoft Teams coverage includes calls, meetings, and collaboration, with meeting capture that can include multiple video streams and shared screens. Policy-driven capture covers calls through Teams on mobile or desktop, while Operator Connect and Direct Routing support recording across mobile and hybrid environments. Deployment can be cloud, hybrid, or on-premise, with role-based access and retention policies. Recordings use encryption, policy enforcement, and data-sovereignty controls; secure archiving and defensible exports support audits, regulators, and internal reviews. Analytics include AI-driven intelligence, sentiment analysis, reporting, transcription, and AI call summaries. Core Call Recording features include immutable storage and metadata capture. Smarsh cites requirements including GDPR, MiFID II, HIPAA, and FINRA for its voice records. Android and iOS are listed as platforms. Pricing is available on request; the listed plan directs prospective customers to schedule a demo or contact sales for a quote.
Tollring Compliance Recording
Tollring Compliance Recording has no write-up on Specifiction yet; its figures are above.