Smarsh Call Recording and Analytics vs Verint Interaction Recording
Smarsh Call Recording and Analytics
smarsh.com
Verint Interaction Recording
verint.comSide by side
| Figure | Smarsh Call Recording and Analytics | Verint Interaction Recording |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 2 | 1 |
| Spec score · Call Recording Software | 8.0 (#8) | 7.7 (#10) |
| Company legal name | The services agreement identifies the supplier as Smarsh Inc. | The company is identified as Verint Systems Inc. |
| Company size | LinkedIn places Smarsh in the 1,001–5,000 employee range. | LinkedIn places Verint in the 5,001–10,000 employee range. |
| Deployment | Smarsh describes cloud, hybrid and on-premises deployment options for Teams compliance recording. | Recording solutions are offered in fully cloud, hybrid, and fully on-premises configurations. |
| Headquarters | Portland, Oregon, United States | Melville, New York, USA |
| Integrations | Listed integrations include Cisco, Microsoft Teams, 8x8, Zoom, Avaya, NetSapiens and RingCentral. | The datasheet names Verint Quality Management, Workforce Management, Speech Analytics, Desktop and Process Analytics, and Identity Authentication and Fraud Detection as suite solutions it can work with. |
| Licence | The services agreement grants a revocable, nonexclusive term license and prohibits reverse engineering, source-code access and use of nonpublic APIs. | The commercial agreement grants a limited, nonexclusive, nontransferable right to use on-premises components for internal business purposes and prohibits reverse engineering and derivative works. |
| Purpose | Smarsh Call Recording and Analytics captures, secures, and analyzes conversations for compliance leaders. | Verint Interaction Recording captures and archives interactions to help organizations meet compliance needs, reduce liability, and improve customer experience. |
| Rating on G2 | 4.3 out of 5 from 36 Smarsh reviews; the Call Recording and Analytics listing itself has 0 reviews. | 4.4 out of 5 from 1,109 reviews |
| Security certifications | The trust page identifies independent ISO and SOC audits and displays an ISO 27001 certification mark. | Verint lists PCI Level 1 Service Provider, SOC 2 mapped to HITRUST requirements, HIPAA HITECH, CMMC Level 1, and NIST 800-53 reporting for covered products and services. |
| What it does | Smarsh captures, secures and analyzes conversations for compliance, quality oversight and business intelligence. | Captures, stores, indexes, searches, and replays voice, screen, video, text, chat, email, social, messaging, and other customer interactions. |
Plans
Smarsh Call Recording and Analytics
- Call Recording and AnalyticsPriced on request
- Smarsh Call Recording and AnalyticsPriced on request
Verint Interaction Recording
- Verint Interaction RecordingPriced on request
In their own words
Smarsh Call Recording and Analytics
Smarsh Call Recording and Analytics captures, secures, and analyzes conversations for compliance leaders. Its Microsoft Teams coverage includes calls, meetings, and collaboration, with meeting capture that can include multiple video streams and shared screens. Policy-driven capture covers calls through Teams on mobile or desktop, while Operator Connect and Direct Routing support recording across mobile and hybrid environments. Deployment can be cloud, hybrid, or on-premise, with role-based access and retention policies. Recordings use encryption, policy enforcement, and data-sovereignty controls; secure archiving and defensible exports support audits, regulators, and internal reviews. Analytics include AI-driven intelligence, sentiment analysis, reporting, transcription, and AI call summaries. Core Call Recording features include immutable storage and metadata capture. Smarsh cites requirements including GDPR, MiFID II, HIPAA, and FINRA for its voice records. Android and iOS are listed as platforms. Pricing is available on request; the listed plan directs prospective customers to schedule a demo or contact sales for a quote.
Verint Interaction Recording
Verint Interaction Recording has no write-up on Specifiction yet; its figures are above.