SmartCustomer vs Superchat
SmartCustomer
smartcustomer.comSuperchat
superchat.comSide by side
| Figure | SmartCustomer | Superchat |
|---|---|---|
| Price from | — | €89/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 4 | 6 |
| Spec score · Review Management Software | 7.7 (#108) | 9.3 (#2) |
| API | The REST API supports review management, automated messages and review requests, data access, and displaying reviews on a website. | Superchat exposes a unified REST API for WhatsApp, Instagram, SMS, email and other connected channels. |
| Founded | 2006 | 2020 |
| Free plan | Yes | Yes |
| Headquarters | Menlo Park, California, United States | Berlin, Germany |
| Integrations | Listed integrations include Shopify, BigCommerce, Adobe Commerce, WooCommerce, Google Seller Ratings, Google Product Reviews, Zendesk, and LoyaltyLion. | Official pages advertise more than 30 integrations, including HubSpot and Shopify, with Zapier and Make options. |
| Request channels | email_and_sms | multichannel |
| Review sources | SmartCustomer,Google Seller Ratings,Google Product Reviews,Facebook,X,TrustedSite | Google,ProvenExpert,Trustpilot,and custom links |
| Support | Existing customers are invited to contact SmartCustomer directly by email for help. | Support chat is offered Monday through Friday from 09:00 to 18:00 CEST, with email support also available. |
Plans
SmartCustomer
- AcceleratePriced on request
- AscendPriced on request
- CustomPriced on request
- LiftoffPriced on request
Superchat
- FreeFree
- Basic€89 a month
- Professional€149 a month
- Advanced€299 a month
- FreeFree
- CustomPrice not published
In their own words
SmartCustomer
SmartCustomer has no write-up on Specifiction yet; its figures are above.
Superchat
Superchat combines reputation management with a multichannel customer inbox. It brings reviews from Google, ProvenExpert, Trustpilot and custom links into one place, lets users send invitations through customers’ preferred channels, and provides review links and reminder templates. Monitoring alerts are included. The inbox covers WhatsApp, Instagram, Facebook Messenger, Telegram, live chat, email and SMS. Integrations are available through direct connections, Zapier, Make and the Superchat API from the Advanced plan onward. Professional includes one AI agent and automations; Advanced includes three AI agents. Superchat offers web, Android, iOS, macOS and Windows access, with mobile apps supporting replies and push notifications. The Free plan is free with one WhatsApp number, one employee access and 30 active contacts. Paid plans start at €89 a month, billed monthly, with a stated 12-month minimum contract.