SmartCustomer vs Yotpo Reviews
SmartCustomer
smartcustomer.com
Yotpo Reviews
yotpo.comSide by side
| Figure | SmartCustomer | Yotpo Reviews |
|---|---|---|
| Price from | — | $15/mo |
| Free plan | — | Yes |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 4 | 8 |
| Spec score · Review Management Software | 7.7 (#108) | 9.3 (#1) |
| API | The REST API supports review management, automated messages and review requests, data access, and displaying reviews on a website. | The pricing comparison lists REST API and webhooks access in Premium, and custom API setup in Enterprise. |
| Founded | 2006 | 2011 |
| Free plan | Yes | Yes |
| Headquarters | Menlo Park, California, United States | New York City, New York, United States |
| Integrations | Listed integrations include Shopify, BigCommerce, Adobe Commerce, WooCommerce, Google Seller Ratings, Google Product Reviews, Zendesk, and LoyaltyLion. | Supported ecommerce platforms include Shopify, Shopify Plus, Adobe Commerce/Magento, BigCommerce, WooCommerce, Volusion, Salesforce Commerce Cloud and custom integrations. |
| Plan limits | The pricing page says concurrent platform thresholds apply to Reviewer Distribution, Review Aggregation, and Competitive Intelligence, and directs customers to sales for additional volume. | The pricing FAQ says Reviews & UGC has a limited free plan for up to 50 monthly orders, while the plan cards show Starter and Pro at up to 500 orders per month. |
| Purpose | SmartCustomer describes its platform as a solution for collecting, monitoring, and distributing business reviews. | Yotpo Reviews collects customer product reviews, photos, and videos and displays this customer content to help shoppers make purchase decisions. |
| Review collection | Review collection tools include checkout surveys, batch emails, feedback links, automated emails, SMS, and video testimonial requests. | Collection supports in-mail forms, media-rich reviews and combined product-and-site review requests. |
| Support | Existing customers are invited to contact SmartCustomer directly by email for help. | Yotpo describes round-the-clock support and dedicated customer success managers, while the pricing comparison lists 24/7 technical support for Pro and Premium. |
Plans
SmartCustomer
- AcceleratePriced on request
- AscendPriced on request
- CustomPriced on request
- LiftoffPriced on request
Yotpo Reviews
- FreeFree
- Starter$15 a month
- Pro$119 a month
- FreeFree
- Starter$89 a month
- Pro$169 a month
- EnterprisePriced on request
- PremiumPriced on request
In their own words
SmartCustomer
SmartCustomer has no write-up on Specifiction yet; its figures are above.
Yotpo Reviews
Yotpo Reviews has no write-up on Specifiction yet; its figures are above.