SmartDesk vs Vivantio
SmartDesk
smartdesk.supportVivantio
vivantio.comSide by side
| Figure | SmartDesk | Vivantio |
|---|---|---|
| Price from | $399/mo | $49/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 3 | 3 |
| Spec score · Help desk software | 7.9 (#52) | 9.0 (#12) |
| API access | Yes | Every price point includes full API access. |
| Founded | SmartDesk says it was established in 2024. | 2003 |
| Free plan | No | No |
| Rating on G2 | 0 out of 5 from 0 reviews; G2's claimed SmartDesk profile says it has not been reviewed yet. | 4.3 out of 5 from 295 reviews |
| Reporting | Basic reporting is included on every plan, while advanced SmartChat/AI reporting and report export require Pro or Enterprise. | Reporting includes dashboards, KPI and SLA analytics plus FLEXGrid live data. |
| What it does | SmartDesk combines ticket management, SmartChat, Knowledge Base publishing, customer self-service and reporting in one support platform. | Vivantio is a configurable service-management platform for IT, customer service and operations teams. |
Plans
In their own words
SmartDesk
SmartDesk has no write-up on Specifiction yet; its figures are above.
Vivantio
Vivantio is a service management platform for IT, customer service, HR, facilities, and other service teams. Its ITIL 4-aligned capabilities cover incident, problem, change, and service request management. No-code workflows trigger actions across tickets, approvals, notifications, and escalations. A configurable branded portal lets users find answers, log incidents, and raise requests from any device. Asset management tracks assets and configuration items through their lifecycle and links them to tickets and changes. FLEXBridge provides more than 600 built-in integrations, including Microsoft Teams, Slack, Azure Active Directory, Jira, and Tableau; every price point includes full API access. Vivantio offers SaaS and can provide on-premise deployment when regulatory requirements call for it. The company lists HIPAA, SOC 2, ISO 27001, and Cyber Essentials+ among its security credentials. Its data-processing addendum states that customer data is encrypted at rest with AES-256 and hosted on Microsoft Azure infrastructure. Pricing starts at $49 per agent per month, billed annually, and there is no free plan. Listed support includes dedicated onboarding, a customer success manager, and US and UK technical support. Vivantio was founded in 2003 and is headquartered in Boston, with product and engineering in Bristol, UK.