SmartDesk vs Znuny
SmartDesk
smartdesk.support
Znuny
znuny.orgSide by side
| Figure | SmartDesk | Znuny |
|---|---|---|
| Price from | $399/mo | $374.92/mo |
| Free plan | — | Yes |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Linux | — | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 3 | 7 |
| Spec score · Help desk software | 7.9 (#52) | 9.1 (#7) |
| API access | Yes | Yes |
| Customer portal | Yes | Yes |
| Founded | SmartDesk says it was established in 2024. | 2013 |
| Free plan | No | Yes |
| Help Center | Every plan can publish searchable self-service articles in a public Help Center. | Yes |
| Shared inbox | Yes | Yes |
| SLA management | SLA timers track response and resolution expectations against support workflows on every plan. | Yes |
| Ticket automation | Yes | Yes |
Plans
Znuny
- Znuny (open-source software)Free
- Silver Hosting$799 a month
- Gold Hosting$1,419 a month
- Platinum Hosting$3,169 a month
- Silver Support$4,499 a year
- Gold Support$9,999 a year
- Platinum Support$28,999 a year
In their own words
SmartDesk
SmartDesk has no write-up on Specifiction yet; its figures are above.
Znuny
Znuny is an open-source ITSM and helpdesk platform for service management, IT, and customer support. It brings portal, email, phone with CTI, REST and SOAP web services, and monitoring tools into ticket workflows. Automation can route and classify tickets, escalate them, send notifications, manage states, and run multi-step business processes. Knowledge management and a self-service portal help customers find answers. Teams can adapt the system with dynamic fields, modular components, more than 2,000 configuration options, and access to the source code. It integrates with CRM systems, catalogues, databases, and other external systems through add-ons and web services. Deployment options include on premise, a customer server or cloud provider, and Znuny-managed hosting. The software is free to use; paid hosting and support are also offered. Hosting plans start at $799 a month, billed annually, and support plans start at $4,499 a year. Znuny is based in Berlin and was founded in 2013.