SolarWinds VoIP & Network Quality Manager vs Telchemy SQmediator
SolarWinds VoIP & Network Quality Manager
solarwinds.com
Telchemy SQmediator
telchemy.comSide by side
| Figure | SolarWinds VoIP & Network Quality Manager | Telchemy SQmediator |
|---|---|---|
| Price from | $8/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| Linux | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 1 | 5 |
| Spec score · VoIP Monitoring Software | 7.8 (#9) | 7.7 (#10) |
| Alerts | It can generate real-time alerts when call quality or network performance exceeds user-defined thresholds. | Users can configure metric thresholds that trigger dashboard alerts, email alerts, and SNMP traps. |
| Deployment | VNQM runs on the SolarWinds Platform as a self-hosted product. | SQmediator runs on Linux server hardware or virtual machines and can be deployed on-premises, in the cloud, or in data centers. |
| Founded | 1999 | 1999 |
| Headquarters | Austin, Texas, USA | Alpharetta, Georgia, USA |
| Purpose | VNQM monitors VoIP call quality and WAN performance using metrics including jitter, latency, packet loss, round-trip time, and mean opinion score. | SQmediator monitors and troubleshoots VoIP, video, and data service performance in real time. |
| Security | SolarWinds recommends installing the SolarWinds Platform on a server that is neither public nor internet-facing and recommends HTTPS on port 443 for web-related connections. | Telchemy says the application is hardened against attacks including SQL/XSS injection and brute-force password attacks, and has role-based access controls and password rules. |
| Support | The VNQM support page offers self-led onboarding, product documentation, troubleshooting articles, training resources, and ticket submission. | Telchemy offers customer-portal support tickets, support by contact form or phone, and optional web-based or on-site training. |
Plans
SolarWinds VoIP & Network Quality Manager
- SolarWinds Observability Self-Hosted (includes VoIP & Network Quality Manager)$8 a month
Telchemy SQmediator
- Business EditionPriced on request
- Enterprise EditionPriced on request
- Service Provider EditionPriced on request
- Small Business EditionPriced on request
- Small Service Provider EditionPriced on request
In their own words
SolarWinds VoIP & Network Quality Manager
SolarWinds VoIP & Network Quality Manager (VNQM) is a self-hosted tool for monitoring VoIP calls and WAN performance. It tracks jitter, latency, packet loss, round-trip time, and mean opinion score, with synthetic call tests and SIP trunk monitoring. Call detail and management records help locate affected calls, inspect paths, review quality metrics, and identify common error codes. Real-time alerts trigger when user-defined quality or network thresholds are exceeded. VNQM monitors Cisco IP SLA and Juniper RPM operations between source and target devices with current and historical QoS metrics. Supported call managers include Cisco Unified Communications Manager, Cisco CallManager Express, and Avaya Communication and Media Server. It runs on the SolarWinds Platform with web and Windows access. The listed plan including VNQM costs $8 per month; VNQM does not support over six million calls monthly.
Telchemy SQmediator
Telchemy SQmediator monitors and troubleshoots real-time performance for VoIP, video, and data services. It combines passive quality monitoring with active tests, reporting MOS experience scores, QoS metrics, and diagnostics for voice, audio, and video sessions. Listed meeting services include Microsoft Teams, Zoom, Google Meet, GoToMeeting, and Webex; the system can analyze encrypted audio and video streams without decrypting them. Linux, Windows, and Android test agents can simulate calls and test web, email, DNS, DHCP, and SIP services. Dashboards, email alerts, and SNMP traps can flag configured threshold breaches. The multitenant system is designed to manage thousands of customers and sites and millions of end users. It runs on Linux server hardware or virtual machines, on premises, in the cloud, or in data centers. An Oracle or PostgreSQL database is required, and customers set it up themselves using Telchemy's scripts and instructions. Pricing is available on request. Licensing depends on modules, and combining passive monitoring with active testing costs extra.