Spoki vs Waalfa
Spoki
spoki.comWaalfa
waalfa.comSide by side
| Figure | Spoki | Waalfa |
|---|---|---|
| Price from | €39/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 4 | 4 |
| Spec score · WhatsApp Marketing Software | 8.9 (#10) | 7.5 (#34) |
| API | Spoki's support documentation says users can request an API key from the platform's Integrations menu. | Waalfa documents REST API endpoints for sending messages, templates, and broadcasts, plus HTTPS webhooks for delivery, read, and reply events. |
| Founded | 2021 | 2020 |
| Integrations | Spoki lists more than 100 native integrations and connections to over 4,000 apps through Zapier, Make and n8n. | The site lists Meta Cloud API, Shopify, WooCommerce, Zoho CRM, Salesforce, Razorpay, Stripe, HubSpot, Google Sheets, Zapier, TallyPrime, and Shiprocket integrations. |
| Product | Spoki is a Customer Engagement Management platform that brings marketing, sales, and support into a shared conversation thread. | Waalfa describes itself as a WhatsApp Business platform for customer support, lead generation, marketing, API integrations, and business automation. |
| Security | Spoki's privacy policy states that personal data is encrypted in transit using TLS/SSL and at rest using AES-256 or equivalent. | The AI chatbot page says uploaded documents and embeddings are isolated in encrypted tenant spaces with AES-256 encryption at rest and are not used to train public foundation models. |
| Support | GetApp lists email/help-desk, phone, chat, FAQ/forum, knowledge-base, webinar, video and live-online support options. | Waalfa says its India-based business support team offers WhatsApp, phone, and screen-share onboarding assistance. |
Plans
Waalfa
- Free TrialFree
- EnterprisePriced on request
- GrowthPrice not published
- StarterPrice not published
In their own words
Spoki
Spoki is a customer engagement platform that brings marketing, sales, and support into shared conversations. It connects with customers through WhatsApp, voice, SMS, and email, with automation for support, marketing, sales, and lead qualification. Its AI evaluates intent, urgency, and sentiment to decide whether to answer, escalate, or wait. The platform lists integrations including Shopify, WooCommerce, HubSpot, Salesforce, and Zapier; users can request an API key in its Integrations menu. Spoki runs as a browser-based web app on desktop or mobile, though the company says there is no Spoki mobile app. A free plan includes live chat, ticketing, unlimited operators, and automations, but excludes AI and several sales and campaign features. Paid plans are Service at €39 a month, Marketing at €79 a month, and Sales at €119 a month; WhatsApp fees are billed separately by Meta on those plans. Spoki says data is hosted in the European Economic Area and encrypted in transit and at rest. The free trial does not require a credit card.