Spoki vs Waki
Spoki
spoki.comWaki
waki.inSide by side
| Figure | Spoki | Waki |
|---|---|---|
| Price from | €39/mo | ₹699/mo |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 4 | 3 |
| Spec score · WhatsApp Marketing Software | 8.9 (#10) | 7.2 (#44) |
| Automation | The platform can automate customer support, marketing, sales, and lead qualification with AI agents. | Automation workflows use a visual builder with triggers and conditional logic; campaign scheduling includes time-zone awareness, drip campaigns, and recurring sends. |
| Integrations | Spoki lists more than 100 native integrations and connections to over 4,000 apps through Zapier, Make and n8n. | Waki connects to Meta WhatsApp Business API and supports direct CRM syncing; its privacy policy names Meta/WhatsApp, Cashfree payments, and hosting providers as third parties. |
| Product | Spoki is a Customer Engagement Management platform that brings marketing, sales, and support into a shared conversation thread. | Waki is a WhatsApp marketing platform using the official Meta WhatsApp Business API for campaigns, automated replies, and customer engagement. |
| Security | Spoki's privacy policy states that personal data is encrypted in transit using TLS/SSL and at rest using AES-256 or equivalent. | The privacy policy says Waki uses encryption in transit and at rest, secure access controls, and regular security audits. |
| Support | GetApp lists email/help-desk, phone, chat, FAQ/forum, knowledge-base, webinar, video and live-online support options. | The company About page states 24/7 support; paid plans list community support for Chhotu, email support for Professional, and priority support for Enterprise. |
Plans
In their own words
Spoki
Spoki is a customer engagement platform that brings marketing, sales, and support into shared conversations. It connects with customers through WhatsApp, voice, SMS, and email, with automation for support, marketing, sales, and lead qualification. Its AI evaluates intent, urgency, and sentiment to decide whether to answer, escalate, or wait. The platform lists integrations including Shopify, WooCommerce, HubSpot, Salesforce, and Zapier; users can request an API key in its Integrations menu. Spoki runs as a browser-based web app on desktop or mobile, though the company says there is no Spoki mobile app. A free plan includes live chat, ticketing, unlimited operators, and automations, but excludes AI and several sales and campaign features. Paid plans are Service at €39 a month, Marketing at €79 a month, and Sales at €119 a month; WhatsApp fees are billed separately by Meta on those plans. Spoki says data is hosted in the European Economic Area and encrypted in transit and at rest. The free trial does not require a credit card.