Spoki vs WatsBerry
Spoki
spoki.comWatsBerry
watsberry.comSide by side
| Figure | Spoki | WatsBerry |
|---|---|---|
| Price from | €39/mo | ₹1,599/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 4 | 4 |
| Spec score · WhatsApp Marketing Software | 8.9 (#10) | 7.7 (#26) |
| Channels | Spoki describes its platform as connecting customers through WhatsApp, voice, SMS, and email. | The product supports WhatsApp, built-in email, Instagram DM, and Messenger. |
| Headquarters | San Vito dei Normanni, Italy | Chennai, Tamil Nadu, India |
| Integrations | Spoki lists more than 100 native integrations and connections to over 4,000 apps through Zapier, Make and n8n. | The listed integrations include Shopify, WooCommerce, Slack, CleverTap, Google Reviews, Trustpilot, JudgeMe, Razorpay, and PayU. |
| Product | Spoki is a Customer Engagement Management platform that brings marketing, sales, and support into a shared conversation thread. | WatsBerry is WhatsApp marketing and automation software with omnichannel features for businesses in India. |
| Security | Spoki's privacy policy states that personal data is encrypted in transit using TLS/SSL and at rest using AES-256 or equivalent. | The WooCommerce integration guide says API keys are encrypted at rest. |
Plans
WatsBerry
- 14-day free planFree
- Starter₹1,599 a month
- Pro₹2,999 a month
- Growth₹5,999 a month
In their own words
Spoki
Spoki is a customer engagement platform that brings marketing, sales, and support into shared conversations. It connects with customers through WhatsApp, voice, SMS, and email, with automation for support, marketing, sales, and lead qualification. Its AI evaluates intent, urgency, and sentiment to decide whether to answer, escalate, or wait. The platform lists integrations including Shopify, WooCommerce, HubSpot, Salesforce, and Zapier; users can request an API key in its Integrations menu. Spoki runs as a browser-based web app on desktop or mobile, though the company says there is no Spoki mobile app. A free plan includes live chat, ticketing, unlimited operators, and automations, but excludes AI and several sales and campaign features. Paid plans are Service at €39 a month, Marketing at €79 a month, and Sales at €119 a month; WhatsApp fees are billed separately by Meta on those plans. Spoki says data is hosted in the European Economic Area and encrypted in transit and at rest. The free trial does not require a credit card.
WatsBerry
WatsBerry is web-based WhatsApp marketing and automation software for businesses in India, with WhatsApp, built-in email, Instagram DM, and Messenger support. It uses Meta Embedded Signup with the official WhatsApp Cloud API; WatsBerry says it is a Meta Verified Technical Provider. Businesses can run broadcast campaigns, use templates and personalized variables, and configure rule-based bots or AI chatbots. The shared Team Inbox supports chat assignment and labels or tags, with human handoff for AI FAQ conversations. AI FAQ answers draw on Bot Knowledge, and questions with low confidence or missing knowledge can route to a fallback or a person. Shopify-connected stores can track campaign purchases, ROAS, delivery, opens, and clicks. Integrations include Shopify, WooCommerce, Slack, CleverTap, Google Reviews, Trustpilot, JudgeMe, Razorpay, and PayU. Plans include a 14-day free option after invite, Starter at ₹1,599/mo, Pro at ₹2,999/mo, and Growth at ₹5,999/mo; GST is extra on the paid monthly plans. Organizations can connect Shopify or WooCommerce, but not both, and abandoned-cart recovery is Shopify-only in the current release.