Sprinklr Service vs Voxjar
Sprinklr Service
sprinklr.comVoxjar
voxjar.comSide by side
| Figure | Sprinklr Service | Voxjar |
|---|---|---|
| Price from | — | $90/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 1 | 4 |
| Spec score · Customer Service QA Software | 7.5 (#15) | 8.3 (#7) |
| Spec score · Contact Center Quality Assurance Software | 7.4 (#15) | 8.3 (#7) |
| Founded | 2009 | LinkedIn lists Voxjar as founded in 2015. |
| Headquarters | New York, New York, USA | LinkedIn lists headquarters in Provo, Utah, United States. |
| Integrations | Sprinklr names Salesforce, Zendesk, Freshdesk, Dynamics 365, Jira, Magento, Stripe, Twilio, Ozonetel, CloudTalk, Slack and ServiceNow as integrations. | Listed integrations include Aircall, Amazon S3, Azure Blob, CallTrackingMetrics, Convoso, Dubber, Five9, Google Cloud Storage, Genesys Cloud, GoHighLevel, Microsoft Teams, SFTP, Slack, Sweet Relish, TrackDrive, Vicidial, Vonage and Ringba. |
| Purpose | Sprinklr Service is an AI-native contact center platform that unifies customer service across more than 30 voice, social, and digital channels. | Voxjar automates call monitoring and coaching, using AI to ingest, transcribe, and score interactions. |
| Support | Sprinklr directs customers with suspected security issues to contact their account team or submit a support ticket by email. | Free and paid accounts receive email and in-app Intercom support, self-service Help Center documentation and optional dedicated Enterprise support. |
Plans
In their own words
Sprinklr Service
Sprinklr Service has no write-up on Specifiction yet; its figures are above.
Voxjar
Voxjar automates call monitoring and coaching by ingesting, transcribing, and scoring voice interactions. Its AI evaluator measures calls against custom criteria, scorecards, conditional logic, and weighted questions. It can track agent strengths, weaknesses, and topics, then produce summaries and coaching overviews. Voxjar says it transcribes calls in more than 100 languages. Evaluations consume AI credits, starting at one credit per minute of audio; advanced and reasoning models use more. When credits run out, automatic evaluations pause until the next billing cycle or an add-on credit purchase, but manual QA remains available. The web-based service has a free Basics plan with three users and 120 AI credits. QA Pro costs $90 a month and includes unlimited users, bulk uploads, integrations, reporting, coaching, and audit logs. A 14-day trial is listed. Voxjar states that it maintains SOC 2 Type II, encrypts data in transit and at rest, and does not use customer conversations, transcripts, or evaluations to train models.