Starfish vs TracCloud

Starfish is a web platform for colleges and universities to coordinate student success work, identify student needs, and support timely interventions. Early Alert, Scheduling, and Case Management help institutions identify and track students, engage them, and connect them with resources aligned to their needs. Operational Analytics gives faculty and staff data for proactive advising and helps connect institutional strategy to student-success approaches. Strategic Analytics supports action for student groups identified through risk factors and offers focused dashboards for reported data. Degree Planning helps students follow academic pathways, flags when they are off track, and gives institutions information to anticipate course demand. The platform supports cohort management and intervention throughout the student journey. EAB provides implementation help, staff training, update management, and change-management guidance through dedicated Strategic Leaders familiar with each partner institution. Partners can also join the nationwide Student Success Collaborative to share strategies with peer success leaders. EAB directs prospective customers to contact its team or request a demo; no price is stated. Its Trust Center lists TX-RAMP Level 2 certification and security topics including role-based access control, single sign-on support, and multi-factor authentication.

TracCloud manages advising, counseling, and other student-support centers at colleges and universities. It connects to a student information system for registrar contact, demographic, and enrollment data. Staff can schedule in-person, virtual, phone, or asynchronous appointments, route bookings by reason, and match students with counselors. Students see waitlist position and estimated wait time. SAGE provides customizable faculty referrals, progress monitoring, targeted alerts, and reporting for early support. Reporting includes templates, scheduled delivery, and visual analytics. Tiers integrate with Zoom, Teams, or an institution’s selected video-conferencing service, while iCal attachments can link appointments to Outlook or Gmail calendars. The hosted service is multi-tenant SaaS on AWS with tenant isolation and TLS and AES-256 encryption. Access requires a current HTML5-compatible browser. Plans are priced per contact: TracCloud Tier is priced on request, Essentials is 7999.00 USD, Retention is 9999.00 USD, and Advancement is 15999.00 USD.