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SPECIFICTION
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TracCloud

go-redrock.com

WebAPI
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Spec score 6.7 #16 of 23 in Academic Advising Software

What it is

TracCloud manages advising, counseling, and other student-support centers at colleges and universities. It connects to a student information system for registrar contact, demographic, and enrollment data. Staff can schedule in-person, virtual, phone, or asynchronous appointments, route bookings by reason, and match students with counselors. Students see waitlist position and estimated wait time. SAGE provides customizable faculty referrals, progress monitoring, targeted alerts, and reporting for early support. Reporting includes templates, scheduled delivery, and visual analytics. Tiers integrate with Zoom, Teams, or an institution’s selected video-conferencing service, while iCal attachments can link appointments to Outlook or Gmail calendars. The hosted service is multi-tenant SaaS on AWS with tenant isolation and TLS and AES-256 encryption. Access requires a current HTML5-compatible browser. Plans are priced per contact: TracCloud Tier is priced on request, Essentials is 7999.00 USD, Retention is 9999.00 USD, and Advancement is 15999.00 USD.

Spec sheet

Purpose
TracCloud provides management and tracking for advising, counseling, and other student support services centers at colleges and universities.Read 5 Oct 2026 · go-redrock.com
Integrations
The pricing page says every tier integrates with Zoom, Teams, or the institution’s chosen video-conferencing software, and the FAQ says appointments can link to Outlook or Gmail calendars using iCal attachments.Read 5 Oct 2026 · go-redrock.com
Security
Redrock says TracCloud is a multi-tenant SaaS platform hosted on AWS with tenant isolation and encryption in transit using TLS and at rest using AES-256.Read 5 Oct 2026 · go-redrock.com
Support
Redrock provides a help desk and user manual, and its FAQ lists technical support by phone at 480-752-8533 option 1.Read 5 Oct 2026 · go-redrock.com
Headquarters
Mesa, Arizona, United StatesRead 28 Sep 2026 · go-redrock.com
Center limits
Published tiers include limits of up to 3, 5, 10, or 20 centers, while Enterprise lists unlimited centers; the FAQ says additional profiles may be purchased.Read 5 Oct 2026 · go-redrock.com
Early alerts
SAGE provides customizable faculty referral forms, progress monitoring, targeted alerts, and reporting for early student support.Read 5 Oct 2026 · go-redrock.com
Platform access
Hosted TracCloud can be accessed on hardware capable of running a current HTML5-compatible browser; the listed browsers include Edge, Chrome, Safari, and Firefox.Read 5 Oct 2026 · go-redrock.com
Privacy and compliance
Redrock says it does not sell, rent, trade, advertise with, or train AI models on customer data, and describes its security program as aligned to NIST SP 800-53 Rev 5 High Baseline and mapped to frameworks including CMMC, FedRAMP, TX-RAMP, and HECVAT.Read 5 Oct 2026 · go-redrock.com
Reporting
TracCloud offers customizable reports, templates, scheduled delivery, and visual analytics.Read 5 Oct 2026 · go-redrock.com
Scheduling
It supports in-person, virtual, phone, and asynchronous appointments, including reason-based booking and counselor matching.Read 5 Oct 2026 · go-redrock.com
Student information
TracCloud links with a student information system to maintain contact, demographic, and enrollment data from the registrar.Read 5 Oct 2026 · go-redrock.com
Waitlists
Its waitlist feature gives students real-time visibility into queue position and estimated wait time.Read 5 Oct 2026 · go-redrock.com

Plans and prices

TracCloud Tier Priced on request Up to 3 Centers · Unlimited Students · Unlimited KIOSKs · Scheduling · Reports · Automatic Imports · Visits Tracking · Geo-Fencing Read 5 Oct 2026 · go-redrock.com
Essentials Tier Priced on request Up to 5 Centers · All TracCloud Features · TextAlerts · Payroll Tracking · Surveys · Certification Tracking · Whiteboard · Task Manager Read 5 Oct 2026 · go-redrock.com
Retention Tier Priced on request Up to 10 Centers · All TracCloud and Essentials Features · SAGE Early Alert System · Success Plans · Workshops & Events · Work Plans for Staff · Resource Management · Attendance Tracking Read 5 Oct 2026 · go-redrock.com
Advancement Tier Priced on request Up to 20 Centers · All TracCloud, Essentials, and Retention Features · Assessments · Career Center Management · Heatmap Generator and Alerts · Case Reporting · Appointment Invites Read 5 Oct 2026 · go-redrock.com
Enterprise Tier Priced on request Reach out to sales for pricing Unlimited Centers · All Advancement Features · TracInsights AI Predictive Analytics · TracPulse AI · API · Cross-Campus Reporting Read 5 Oct 2026 · go-redrock.com

Every TracCloud plan and price →

Strong points and limits

Strong points

  • Handles multiple appointment formats
  • Students see real-time waitlist information
  • SAGE supports early-alert workflows
  • Custom reports and scheduled delivery
  • AWS hosting with stated encryption controls

Limits

  • No free plan
  • Pricing is per contact
  • Entry tier supports up to three centers

Who it suits

It suits higher-education institutions managing advising, counseling, retention, and related student services. Browser-based access and integrations support staff working across multiple centers.

Verdict

TracCloud combines scheduling, waitlists, early alerts, reporting, and student-information integration for campus support centers. Institutions should compare center limits and per-contact tier costs before selecting a plan.

Where Specifiction places it

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