Starfish vs Upswing Advising & Early Alerts

Starfish is a web platform for colleges and universities to coordinate student success work, identify student needs, and support timely interventions. Early Alert, Scheduling, and Case Management help institutions identify and track students, engage them, and connect them with resources aligned to their needs. Operational Analytics gives faculty and staff data for proactive advising and helps connect institutional strategy to student-success approaches. Strategic Analytics supports action for student groups identified through risk factors and offers focused dashboards for reported data. Degree Planning helps students follow academic pathways, flags when they are off track, and gives institutions information to anticipate course demand. The platform supports cohort management and intervention throughout the student journey. EAB provides implementation help, staff training, update management, and change-management guidance through dedicated Strategic Leaders familiar with each partner institution. Partners can also join the nationwide Student Success Collaborative to share strategies with peer success leaders. EAB directs prospective customers to contact its team or request a demo; no price is stated. Its Trust Center lists TX-RAMP Level 2 certification and security topics including role-based access control, single sign-on support, and multi-factor authentication.

Upswing Advising & Early Alerts is a web platform for colleges and universities providing online advising, mentorship, and coaching. Students can check advisor or success coach availability and schedule appointments in person or online. Automatic reminders are sent by email and text. Students, advisors, coaches, tutors, and administrators can use instant messaging inside the platform. Online classrooms support one-to-one and small-group meetings with video, screen sharing, chat, and document upload and download. Administrators can create customizable student alerts with names, descriptions, tags, priority levels, and notification preferences. Advisors and administrators can view alerts together and add shared notes. Dashboards show engagement and usage, session notes, and early alerts; advisors can see usage data for assigned students. Upswing documents SAML and LDAP single sign-on integrations for institutional partners. It says sensitive information is encrypted with SSL and that primary and backup cloud data centers are in the continental United States. Institutional pricing is available on request.