SugarCRM vs SuperOffice CRM
SugarCRM
sugarcrm.com
SuperOffice CRM
superoffice.comSide by side
| Figure | SugarCRM | SuperOffice CRM |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 16 | 10 |
| Spec score · CRM Software | 8.5 (#58) | 9.3 (#10) |
| Spec score · Manufacturing CRM Software | 7.9 (#20) | 8.6 (#14) |
| Spec score · Sales CRM Software | 7.9 (#21) | 8.6 (#15) |
| AI features | Sugar says its AI features include content creation, summarization, meeting sentiment analysis, and predictive lead scoring. | Yes |
| Data residency | SugarCloud customers can choose a data region, and the company says data stays within that region; listed regions include Australia, Germany, the United Kingdom, and the United States. | The company says customer data is stored in European data centres and remains in the region. |
| Email sync | Yes | Yes |
| Free plan | No | No |
| Headquarters | Silicon Valley, United States | Oslo, Norway |
| Integrations | The integrations page names Dropbox, DocuSign, Office, SharePoint, ZoomInfo, and ERP systems including Epicor, NetSuite, Sage, and SYSPRO. | The vendor offers an App Store with hundreds of integrations, including Microsoft tools, ERP, e-signature, marketing and project applications. |
| Marketing automation | Yes | Yes |
| Mobile app | Yes | The Mobile CRM app provides CRM data, dashboards, diaries, reminders, business-card scanning, calling, documents and video meetings on phones and tablets. |
| Visual sales pipeline | Yes | Users can track opportunities from first contact through closing and monitor pipeline status. |
| Security | Sugar lists ISO/IEC 27001:2022, SOC 2 Type II, GDPR, CCPA, and Data Privacy Framework among its compliance credentials or standards. | SuperOffice states that its cloud service is ISO 27001 certified and receives automatic updates. |
Plans
SugarCRM
- StandardPrice not published
- AdvancedPrice not published
- PremierPrice not published
- MarketPrice not published
- AdvisorPrice not published
- PartnershipPrice not published
- StrategicPrice not published
- ServePrice not published
- EnterprisePrice not published
- Sugar Connect+$20 a year
SuperOffice CRM
- StarterPrice not published
- CorePrice not published
- GrowthPrice not published
- PlusPrice not published
- SuperPrice not published
- Starter€45 a month
- Core€65 a month
- Growth€95 a month
- Plus€130 a month
- Super€160 a month
In their own words
SugarCRM
SugarCRM is a customer relationship management platform for sales, marketing, and service teams. Its tools include a visual sales pipeline, email synchronization, marketing automation, AI features, and mobile access. Sugar Sell helps teams prioritize accounts and opportunities, prepare for sales conversations, spot early warning signs, and get guidance on stalled deals. The product lineup also includes Sugar Predict, Sugar Market, and Sugar Serve. Sugar offers web and mobile access, APIs, and both SugarCloud and on-premises Sugar Enterprise deployment. Its REST and SOAP APIs and listed integrations—including Dropbox, DocuSign, Office, SharePoint, ZoomInfo, and several ERP systems—support connections with other software. SugarCloud customers can choose a data region, with listed options including Australia, Germany, the United Kingdom, and the United States. The company lists several compliance credentials and standards, including ISO/IEC 27001:2022, SOC 2 Type II, GDPR, and CCPA. No prices are listed for the main plans, which have varying user, contact, or service-hour limits.
SuperOffice CRM
SuperOffice CRM has no write-up on Specifiction yet; its figures are above.