Superchat vs TrueReview
Superchat
superchat.com
TrueReview
truereview.coSide by side
| Figure | Superchat | TrueReview |
|---|---|---|
| Price from | €89/mo | $29/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 6 | 9 |
| Spec score · Review Management Software | 9.3 (#2) | 8.8 (#17) |
| Documentation depth | Developer documentation includes getting-started guides, API reference pages, authentication, channels, messages and webhook guidance. | The public help center lists 27 getting-started articles, 32 review-request articles, 18 integration articles and dedicated billing, analytics and widget collections. |
| Founded | 2020 | LinkedIn and the company’s About page state that TrueReview was founded in 2019 by brothers Mikael and Alex Edwards. |
| Free plan | Yes | No |
| Headquarters | Berlin, Germany | Miami, Florida, United States |
| Integrations | Official pages advertise more than 30 integrations, including HubSpot and Shopify, with Zapier and Make options. | Official integration options include Zapier, Keragon, Make.com and Integrately, alongside direct API connections. |
| Rating on G2 | 4.6 out of 5 from 121 reviews | 4.8 out of 5 from 72 reviews. |
| Rating on GetApp | 4.8 out of 5 from 316 reviews | 5.0 out of 5 from 156 reviews. |
| Request channels | multichannel | email_and_sms |
| Review sources | Google,ProvenExpert,Trustpilot,and custom links | Google,Facebook,Zillow,BBB,Trustpilot,Tripadvisor,Zocdoc,WebMD,Avvo,Lawyers.com,Angi,OpenTable,Apartments,HomeAdvisor,TrueReview |
| What it does | Superchat is AI-powered business communication software that centralizes customer messages and automates responses across channels. | TrueReview is a cloud reputation-management platform for collecting, monitoring and analyzing customer reviews and feedback. |
Plans
Superchat
- FreeFree
- Basic€89 a month
- Professional€149 a month
- Advanced€299 a month
- FreeFree
- CustomPrice not published
TrueReview
- Starter$29 a month
- Small Business$59 a month
- Premium$179 a month
- Starter$49 a month
- Small Business$99 a month
- Premium$299 a month
- Starter$348 a year
- Small Business$708 a year
- Premium$2,148 a year
In their own words
Superchat
Superchat combines reputation management with a multichannel customer inbox. It brings reviews from Google, ProvenExpert, Trustpilot and custom links into one place, lets users send invitations through customers’ preferred channels, and provides review links and reminder templates. Monitoring alerts are included. The inbox covers WhatsApp, Instagram, Facebook Messenger, Telegram, live chat, email and SMS. Integrations are available through direct connections, Zapier, Make and the Superchat API from the Advanced plan onward. Professional includes one AI agent and automations; Advanced includes three AI agents. Superchat offers web, Android, iOS, macOS and Windows access, with mobile apps supporting replies and push notifications. The Free plan is free with one WhatsApp number, one employee access and 30 active contacts. Paid plans start at €89 a month, billed monthly, with a stated 12-month minimum contract.
TrueReview
TrueReview has no write-up on Specifiction yet; its figures are above.