Support Genix vs Vivantio
Support Genix
supportgenix.comVivantio
vivantio.comSide by side
| Figure | Support Genix | Vivantio |
|---|---|---|
| Price from | $4.92/mo | $49/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 9 | 3 |
| Spec score · Help desk software | 8.0 (#49) | 9.0 (#12) |
| AI | Its listed AI features include ticket reply assistance, AI writing for help documentation, and a chatbot that answers from the knowledge base and can escalate complex issues to human agents. | Vivantio AI is organized into Assist for customers, Enrich for agents and Optimize for managers. |
| API access | Yes | Every price point includes full API access. |
| Free plan | Yes | No |
| Integrations | The maker lists integrations including WooCommerce, WhatsApp, Slack, Envato, Elite Licenser, Tutor LMS, FluentCRM, BetterDocs, Easy Digital Downloads, WPForms, and webhooks. | Vivantio advertises more than 600 built-in integrations and can connect to tools that expose APIs or webhooks through FLEXBridge. |
| Support | The contact page lists support hours as Sunday through Thursday, 9:00 AM to 6:00 PM (GMT+6), and offers documentation, FAQs, and video tutorials. | Pricing includes dedicated onboarding, a customer success manager and US and UK technical support. |
Plans
Support Genix
- Personal$59 a year
- Developer$99 a year
- Agency$149 a year
- Half-Year Haven$59 a year
- Developer$99 a year
- Agency$149 a year
- Personal$149, paid once
- Agency$199, paid once
- Developer$399, paid once
In their own words
Support Genix
Support Genix has no write-up on Specifiction yet; its figures are above.
Vivantio
Vivantio is a service management platform for IT, customer service, HR, facilities, and other service teams. Its ITIL 4-aligned capabilities cover incident, problem, change, and service request management. No-code workflows trigger actions across tickets, approvals, notifications, and escalations. A configurable branded portal lets users find answers, log incidents, and raise requests from any device. Asset management tracks assets and configuration items through their lifecycle and links them to tickets and changes. FLEXBridge provides more than 600 built-in integrations, including Microsoft Teams, Slack, Azure Active Directory, Jira, and Tableau; every price point includes full API access. Vivantio offers SaaS and can provide on-premise deployment when regulatory requirements call for it. The company lists HIPAA, SOC 2, ISO 27001, and Cyber Essentials+ among its security credentials. Its data-processing addendum states that customer data is encrypted at rest with AES-256 and hosted on Microsoft Azure infrastructure. Pricing starts at $49 per agent per month, billed annually, and there is no free plan. Listed support includes dedicated onboarding, a customer success manager, and US and UK technical support. Vivantio was founded in 2003 and is headquartered in Boston, with product and engineering in Bristol, UK.