Support Hero vs Wikidot
Support Hero
supporthero.comWikidot
wikidot.comSide by side
| Figure | Support Hero | Wikidot |
|---|---|---|
| Price from | $49/mo | $4.16/mo |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | Yes |
| Web | Yes | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 8 | 7 |
| Spec score · Knowledge base software | 8.4 (#49) | 8.9 (#11) |
| API | The API can retrieve categories and articles and run full-text searches. | The plans comparison lists XML-RPC API access for Pro Lite, Pro, Pro+, and Community Site plans. |
| Company | The site identifies the maker as Support Hero, LLC, and lists Cincinnati, Ohio as its location. | Wikidot Inc. says it is incorporated in Delaware and has an operational office in Toruń, Poland. |
| Custom domain | Yes | Yes |
| Customization | The portal and widget can be customized with CSS, including colors, fonts, and styles. | Users can apply category-specific or site-wide CSS themes, custom layouts, favicons and meta tags. |
| Free plan | No | Yes |
| Integrations | Pricing lists Drift, Freshchat, Intercom, Zopim, Kissmetrics, Salesforce, and Segment integrations across its plans. | Wikidot describes Gravatar integration for anonymous users and says sites can embed selected HTML code from social sites or import RSS feeds. |
| Product | Support Hero describes itself as a knowledge management system designed to streamline support operations. | Wikidot hosts wiki-based websites for publishing content, sharing documents, and collaborating with others. |
| Support | The Small plan includes business hours support, while the Large and Enterprise plans list priority support. | First-line help is provided through the community FAQ, multilingual Handbook and forum, with email escalation. |
| Version history | Yes | Yes |
Plans
Support Hero
- Small$49 a month
- Medium$99 a month
- Large$199 a month
- EnterprisePrice not published
- Small Plan$49 a month
- Medium Plan$99 a month
- Large Plan$199 a month
- Enterprise PlanPriced on request
Wikidot
- Free accountFree
- Community SiteFree
- Pro Lite account$49.90 a year
- Additional slots$59.90 a year
- Pro account$119.90 a year
- Pro+ account$239.90 a year
- Pro Plus account$239.90 a year
In their own words
Support Hero
Support Hero has no write-up on Specifiction yet; its figures are above.