Support Hero vs XWiki
Support Hero
supporthero.com
XWiki
xwiki.orgSide by side
| Figure | Support Hero | XWiki |
|---|---|---|
| Price from | $49/mo | Free |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| Linux | — | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 8 | 5 |
| Spec score · Knowledge base software | 8.4 (#49) | 8.8 (#12) |
| API | The API can retrieve categories and articles and run full-text searches. | XWiki provides a RESTful remote API for integrating it with other applications. |
| Publishing audience | both | both |
| Company | The site identifies the maker as Support Hero, LLC, and lists Cincinnati, Ohio as its location. | XWiki SAS is an independent company founded in France in 2004. |
| Content analytics | Yes | Yes |
| Custom domain | Yes | Yes |
| Free plan | No | Yes |
| Integrations | Pricing lists Drift, Freshchat, Intercom, Zopim, Kissmetrics, Salesforce, and Segment integrations across its plans. | The maker lists Active Directory, Office 365, Google Apps, and OnlyOffice connectors, plus collaborative apps such as meetings, forums, calendar, and task manager. |
| SSO support | Yes | Yes |
| Support | The Small plan includes business hours support, while the Large and Enterprise plans list priority support. | Community users receive forum-based help, while paid Pro offerings include professional technical support and support levels with SLA coverage. |
| Trial | The homepage offers a 14-day free trial and says no credit card is required. | The maker says users can create a free XWiki Cloud demo instance with a 10-day trial, extendable two additional times. |
| Version history | Yes | Yes |
Plans
Support Hero
- Small$49 a month
- Medium$99 a month
- Large$199 a month
- EnterprisePrice not published
- Small Plan$49 a month
- Medium Plan$99 a month
- Large Plan$199 a month
- Enterprise PlanPriced on request
XWiki
- CommunityFree
- BasicPriced on request
- BusinessPriced on request
- EnterprisePriced on request
- StarterPriced on request
In their own words
Support Hero
Support Hero has no write-up on Specifiction yet; its figures are above.
XWiki
XWiki is an open-source enterprise wiki and knowledge-management platform for collaboration, document management and structured data. It can be used for knowledge bases, collaborative intranets, public websites and business applications, with publishing for internal or external audiences. Editors can work in wiki syntax or a WYSIWYG interface, while version control allows earlier pages to be compared or restored. Page rights can govern viewing, editing and deletion at the page, child-page or whole-wiki level. More than 900 extensions include applications, macros, skins, plugins and themes. Listed connectors include Active Directory, Office 365, Google Apps and OnlyOffice; a RESTful API supports integration with other applications. XWiki is available as a self-hosted installation or through XWiki Cloud. Its Community edition is self-hosted and open source; cloud plans list capacities from 25 users to unlimited users. XWiki Cloud's 10-day demo trial can be extended twice. Cloud service is hosted in France on OVHcloud and includes backups, monitoring, antivirus scanning and security maintenance. If storage exceeds a plan allowance, wiki actions may be limited to viewing pages.