Supportbench vs Znuny
Supportbench
supportbench.com
Znuny
znuny.orgSide by side
| Figure | Supportbench | Znuny |
|---|---|---|
| Price from | $32/mo | $374.92/mo |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Linux | — | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 6 | 7 |
| Spec score · Help desk software | 8.2 (#37) | 9.1 (#7) |
| API access | Yes | Yes |
| Customer portal | Yes | Yes |
| Free plan | No | Yes |
| Help center | Yes | Yes |
| Integrations | The maker lists connections for Salesforce, HubSpot, Microsoft Dynamics 365, Jira, Azure DevOps, Linear, Slack, Microsoft Teams, RingCentral, Intercom, REST APIs, webhooks, and Zapier. | The product supports integrations with CRM systems, catalogues, databases, and external systems through add-ons and web services. |
| Knowledge and self-service | Professional includes an internal and customer knowledge base and a customer self-service portal. | The product includes knowledge management and a self-service portal to help customers resolve common questions. |
| Purpose | Supportbench is a customer support platform for B2B teams that combines account context, ticketing, dynamic SLAs, escalations, AI assistance, self-service, and reporting. | Znuny is an open-source ITSM and helpdesk platform for service management, IT, and customer support. |
| Security | The maker says the platform is audited to AICPA SOC 2 and describes role-based access, two-factor authentication, audit trails, encryption in transit and at rest, and multi-zone deployment. | Znuny provides granular permission controls, and its release downloads include SHA-256 checksums and PGP signatures for verification. |
| Shared inbox | Yes | Yes |
| SLA management | Yes | Yes |
| Ticket automation | Yes | Yes |
Plans
Supportbench
- Professional (annual)$32 a month
- Professional (monthly)$40 a month
- Enterprise (annual)$100 a month
- Enterprise (monthly)$125 a month
- Professional$32 a month
- Enterprise$100 a month
Znuny
- Znuny (open-source software)Free
- Silver Hosting$799 a month
- Gold Hosting$1,419 a month
- Platinum Hosting$3,169 a month
- Silver Support$4,499 a year
- Gold Support$9,999 a year
- Platinum Support$28,999 a year
In their own words
Supportbench
Supportbench has no write-up on Specifiction yet; its figures are above.
Znuny
Znuny is an open-source ITSM and helpdesk platform for service management, IT, and customer support. It brings portal, email, phone with CTI, REST and SOAP web services, and monitoring tools into ticket workflows. Automation can route and classify tickets, escalate them, send notifications, manage states, and run multi-step business processes. Knowledge management and a self-service portal help customers find answers. Teams can adapt the system with dynamic fields, modular components, more than 2,000 configuration options, and access to the source code. It integrates with CRM systems, catalogues, databases, and other external systems through add-ons and web services. Deployment options include on premise, a customer server or cloud provider, and Znuny-managed hosting. The software is free to use; paid hosting and support are also offered. Hosting plans start at $799 a month, billed annually, and support plans start at $4,499 a year. Znuny is based in Berlin and was founded in 2013.