SupportCandy vs Znuny
SupportCandy
supportcandy.net
Znuny
znuny.orgSide by side
| Figure | SupportCandy | Znuny |
|---|---|---|
| Price from | $3.29/mo | $374.92/mo |
| Free plan | — | Yes |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Linux | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 9 | 7 |
| Spec score · Help desk software | 7.7 (#62) | 9.1 (#7) |
| API access | Yes | Yes |
| Automation | Premium extensions include workflows, automatic agent assignment, service-level agreements, scheduled tickets, and automatic ticket closure. | Its automation toolkit supports routing, classification, escalation, notifications, state management, and multi-step business processes. |
| Customer portal | Yes | Yes |
| Free plan | Yes | Yes |
| Help center | Yes | Yes |
| Integrations | Listed integrations include WooCommerce, Slack, Gravity Forms, Easy Digital Downloads, knowledge-base and FAQ plugins, LMS plugins, and email marketing tools. | The product supports integrations with CRM systems, catalogues, databases, and external systems through add-ons and web services. |
| Shared inbox | Yes | Yes |
| SLA management | Yes | Yes |
| Support | The maker says premium add-on support is available for valid licenses, and its site lists support hours as Monday to Friday, 9:00 AM to 6:00 PM IST. | Support contracts cover configuration, installation, updates, troubleshooting, performance tuning, backup, and recovery, with defined service levels and response times. |
| Ticket automation | Yes | Yes |
Plans
SupportCandy
- Personal$79 a year
- Professional$149 a year
- Agency$299 a year
- Personal (yearly)$39.50 a year
- Professional (yearly)$74.50 a year
- Personal (lifetime)$124.50, paid once
- Agency (yearly)$149.50 a year
- Professional (lifetime)$249.50, paid once
- Agency (lifetime)$499.50, paid once
Znuny
- Znuny (open-source software)Free
- Silver Hosting$799 a month
- Gold Hosting$1,419 a month
- Platinum Hosting$3,169 a month
- Silver Support$4,499 a year
- Gold Support$9,999 a year
- Platinum Support$28,999 a year
In their own words
SupportCandy
SupportCandy has no write-up on Specifiction yet; its figures are above.
Znuny
Znuny is an open-source ITSM and helpdesk platform for service management, IT, and customer support. It brings portal, email, phone with CTI, REST and SOAP web services, and monitoring tools into ticket workflows. Automation can route and classify tickets, escalate them, send notifications, manage states, and run multi-step business processes. Knowledge management and a self-service portal help customers find answers. Teams can adapt the system with dynamic fields, modular components, more than 2,000 configuration options, and access to the source code. It integrates with CRM systems, catalogues, databases, and other external systems through add-ons and web services. Deployment options include on premise, a customer server or cloud provider, and Znuny-managed hosting. The software is free to use; paid hosting and support are also offered. Hosting plans start at $799 a month, billed annually, and support plans start at $4,499 a year. Znuny is based in Berlin and was founded in 2013.