SupportPal vs Vivantio
SupportPal
supportpal.comVivantio
vivantio.comSide by side
| Figure | SupportPal | Vivantio |
|---|---|---|
| Price from | $25/mo | $49/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| Linux | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 2 | 3 |
| Spec score · Help desk software | 8.1 (#43) | 9.0 (#12) |
| Spec score · IT Help Desk Software | 8.1 (#31) | 8.5 (#24) |
| Free plan | No | No |
| Integrations | Listed integrations include Blesta, WHMCS, LDAP, SAML, TrackingTime, and Zapier; add-ons include Slack Notifications, Google Translate, and WooCommerce. | Vivantio advertises more than 600 built-in integrations and can connect to tools that expose APIs or webhooks through FLEXBridge. |
| Self-service | The help desk supports content-rich self-service articles with images or video and moderated user comments. | A branded, multi-tenant portal lets users search answers, log incidents and submit requests from any device. |
| Support | Email support and product updates are included with subscriptions; remote desktop support sessions cost $75.00 per 30 minutes. | Pricing includes dedicated onboarding, a customer success manager and US and UK technical support. |
Plans
In their own words
SupportPal
SupportPal has no write-up on Specifiction yet; its figures are above.
Vivantio
Vivantio is a service management platform for IT, customer service, HR, facilities, and other service teams. Its ITIL 4-aligned capabilities cover incident, problem, change, and service request management. No-code workflows trigger actions across tickets, approvals, notifications, and escalations. A configurable branded portal lets users find answers, log incidents, and raise requests from any device. Asset management tracks assets and configuration items through their lifecycle and links them to tickets and changes. FLEXBridge provides more than 600 built-in integrations, including Microsoft Teams, Slack, Azure Active Directory, Jira, and Tableau; every price point includes full API access. Vivantio offers SaaS and can provide on-premise deployment when regulatory requirements call for it. The company lists HIPAA, SOC 2, ISO 27001, and Cyber Essentials+ among its security credentials. Its data-processing addendum states that customer data is encrypted at rest with AES-256 and hosted on Microsoft Azure infrastructure. Pricing starts at $49 per agent per month, billed annually, and there is no free plan. Listed support includes dedicated onboarding, a customer success manager, and US and UK technical support. Vivantio was founded in 2003 and is headquartered in Boston, with product and engineering in Bristol, UK.