SupportPal vs Znuny
SupportPal
supportpal.com
Znuny
znuny.orgSide by side
| Figure | SupportPal | Znuny |
|---|---|---|
| Price from | $25/mo | $374.92/mo |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| Linux | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 2 | 7 |
| Spec score · Help desk software | 8.1 (#43) | 9.1 (#7) |
| Free plan | No | Yes |
| Integrations | Listed integrations include Blesta, WHMCS, LDAP, SAML, TrackingTime, and Zapier; add-ons include Slack Notifications, Google Translate, and WooCommerce. | The product supports integrations with CRM systems, catalogues, databases, and external systems through add-ons and web services. |
| Security | Two-factor authentication can be configured for operator and user accounts and enforced for either group. | Znuny provides granular permission controls, and its release downloads include SHA-256 checksums and PGP signatures for verification. |
| SLA management | Yes | Yes |
| Support | Email support and product updates are included with subscriptions; remote desktop support sessions cost $75.00 per 30 minutes. | Support contracts cover configuration, installation, updates, troubleshooting, performance tuning, backup, and recovery, with defined service levels and response times. |
| Ticket channels | It converts support requests from web, email, API, Facebook, and Twilio channels into tickets in a unified inbox. | It brings customer portal, email, phone with CTI, REST and SOAP web services, and monitoring tools into ticket workflows. |
Plans
Znuny
- Znuny (open-source software)Free
- Silver Hosting$799 a month
- Gold Hosting$1,419 a month
- Platinum Hosting$3,169 a month
- Silver Support$4,499 a year
- Gold Support$9,999 a year
- Platinum Support$28,999 a year
In their own words
SupportPal
SupportPal has no write-up on Specifiction yet; its figures are above.
Znuny
Znuny is an open-source ITSM and helpdesk platform for service management, IT, and customer support. It brings portal, email, phone with CTI, REST and SOAP web services, and monitoring tools into ticket workflows. Automation can route and classify tickets, escalate them, send notifications, manage states, and run multi-step business processes. Knowledge management and a self-service portal help customers find answers. Teams can adapt the system with dynamic fields, modular components, more than 2,000 configuration options, and access to the source code. It integrates with CRM systems, catalogues, databases, and other external systems through add-ons and web services. Deployment options include on premise, a customer server or cloud provider, and Znuny-managed hosting. The software is free to use; paid hosting and support are also offered. Hosting plans start at $799 a month, billed annually, and support plans start at $4,499 a year. Znuny is based in Berlin and was founded in 2013.