SureFeedback vs UserJot
SureFeedback
surefeedback.com
UserJot
userjot.comSide by side
| Figure | SureFeedback | UserJot |
|---|---|---|
| Price from | $1.58/mo | $29/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| macOS | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 6 | 3 |
| Spec score · Customer Feedback Software | 7.8 (#39) | 8.7 (#8) |
| Headquarters | Claymont, Delaware, United States | Shayan Taslim's LinkedIn profile lists Gaithersburg, Maryland, United States. |
| Support | Cloud plans include product support and documentation for setup, configuration, and day-to-day usage; higher plans have priority support. | The site lists support by email at [email protected]. |
Plans
SureFeedback
- Cloud Starter$19 a year
- Cloud Professional$29 a year
- Cloud Business$59 a year
- Self-Hosted Starter$99 a year
- Self-Hosted Professional$139 a year
- Self-Hosted Business$169 a year
In their own words
SureFeedback
SureFeedback has no write-up on Specifiction yet; its figures are above.
UserJot
UserJot brings feedback management and customer support tools together for web and API use. Teams can collect requests on feedback boards, publish a roadmap and changelog, and place a widget inside their product with feedback, updates, and live chat. Juno answers from a team’s docs and website, then passes unresolved conversations to the team in the same thread; forwarded support email shares an inbox with chats. Requests, votes, statuses, roadmap items, and changelog posts are connected, so teams can update voters when work ships. Claude Code, Cursor, Codex, ChatGPT, and other MCP clients can connect, and the same actions are available through a REST API. Paid plans include Slack integration, though request creation is limited to admins and owners and notifications are read-only. The free plan is free and includes two boards and three admin roles. Starter costs $29 a month; Professional costs $59 a month. Live chat and Juno are in beta and not included in plan prices.