Surveypal vs Voxjar
Surveypal
surveypal.comVoxjar
voxjar.comSide by side
| Figure | Surveypal | Voxjar |
|---|---|---|
| Price from | — | $90/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 2 | 4 |
| Spec score · Customer Service QA Software | 7.6 (#14) | 8.3 (#7) |
| API access | Yes | Users can generate long-lived API tokens from the Developers settings area. |
| Company history | Surveypal says it was established in 2007. | Voxjar says it started in 2015, exited its speech analytics business in 2021, and launched its AI-focused product in 2024 and beyond. |
| Founded | 2007 | LinkedIn lists Voxjar as founded in 2015. |
| Headquarters | Tampere, Finland | LinkedIn lists headquarters in Provo, Utah, United States. |
| Integrations | The maker lists integrations for Zendesk, Genesys, Salesforce, HubSpot, Severa, and Zapier. | Listed integrations include Aircall, Amazon S3, Azure Blob, CallTrackingMetrics, Convoso, Dubber, Five9, Google Cloud Storage, Genesys Cloud, GoHighLevel, Microsoft Teams, SFTP, Slack, Sweet Relish, TrackDrive, Vicidial, Vonage and Ringba. |
| Intended users | Surveypal describes CXM as serving an organization from frontline teams to the C-suite, with customer insights accessible across departments. | The Enterprise plan is described for BPOs, agencies, and organizations with special requirements. |
| Purpose | Surveypal offers a survey tool and a customer experience management platform to collect, analyze, and act on customer feedback. | Voxjar automates call monitoring and coaching, using AI to ingest, transcribe, and score interactions. |
| Support | The customer success team offers help by phone, email, and chat, and the site links to a support center. | Free and paid accounts receive email and in-app Intercom support, self-service Help Center documentation and optional dedicated Enterprise support. |
Plans
In their own words
Voxjar
Voxjar automates call monitoring and coaching by ingesting, transcribing, and scoring voice interactions. Its AI evaluator measures calls against custom criteria, scorecards, conditional logic, and weighted questions. It can track agent strengths, weaknesses, and topics, then produce summaries and coaching overviews. Voxjar says it transcribes calls in more than 100 languages. Evaluations consume AI credits, starting at one credit per minute of audio; advanced and reasoning models use more. When credits run out, automatic evaluations pause until the next billing cycle or an add-on credit purchase, but manual QA remains available. The web-based service has a free Basics plan with three users and 120 AI credits. QA Pro costs $90 a month and includes unlimited users, bulk uploads, integrations, reporting, coaching, and audit logs. A 14-day trial is listed. Voxjar states that it maintains SOC 2 Type II, encrypts data in transit and at rest, and does not use customer conversations, transcripts, or evaluations to train models.