Syncro Remote Access vs Xcellerate RMM
Syncro Remote Access
syncrosecure.comXcellerate RMM
rmmlabs.ioSide by side
| Figure | Syncro Remote Access | Xcellerate RMM |
|---|---|---|
| Price from | $129/mo | €1.25/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | — | Yes |
| Self-hosted | — | Yes |
| Plans published | 3 | 5 |
| Spec score · Remote Monitoring and Maintenance Software | 8.0 (#8) | 7.9 (#9) |
| Spec score · Remote Monitoring and Management Software | 8.0 (#20) | 7.9 (#21) |
| Headquarters | Tampa, Florida, United States | Sofia, Bulgaria |
| Purpose | Syncro Remote Access lets IT teams connect to and control managed devices remotely for support and troubleshooting. | Xcellerate RMM is an open-core remote monitoring and management platform for managed service providers and internal IT teams. |
| Security | Syncro describes remote sessions as encrypted and says its platform is SOC 2 Type II certified. | The pricing page says SSO and MFA are included in the free source-available core and every Cloud plan. |
| Support | The pricing page lists 24/5 live support from a technician, Monday through Friday. | Community support is through the forum and documentation; paid tiers list email support for Cloud and tiered business-hours, 24×5, or 24×7 support for Enterprise. |
Plans
Syncro Remote Access
- Core Plan$129 a month
- Team Plan$179 a month
- Enterprise / CustomPriced on request
Xcellerate RMM
- CommunityFree
- Cloud€1.25 a month
- Enterprise Standard€15,000 a year
- Enterprise Premium€25,000 a year
- Enterprise Elite€45,000 a year
In their own words
Syncro Remote Access
Syncro Remote Access lets IT teams connect to and control managed devices for support and troubleshooting. Technicians can open a session from a support ticket or device view, and reach an endpoint over the internet without a VPN. The remote desktop feature accesses managed Windows and Mac endpoints; sessions support multi-monitor viewing, secure file transfer, and remote command prompt and registry tools. Sessions can require end-user permission or run unattended for server maintenance, and Syncro says each session is automatically logged. Splashtop remote access is included with a Syncro subscription. Syncro describes sessions as encrypted and its platform as SOC 2 Type II certified. Its cloud platform is intended for MSPs and internal IT departments, and the mobile app supports remote access on iOS and Android. Syncro lists more than 50 integrations. Pricing starts at $129/user/mo billed annually for the Core Plan, with unlimited endpoints; a 14-day trial does not require a credit card. There is no free plan. Syncro was founded in 2011 and is headquartered in Tampa, Florida.
Xcellerate RMM
Xcellerate RMM is an open-core remote monitoring and management platform for managed service providers and internal IT teams. It monitors, manages, and secures Windows, macOS, and Linux endpoints, with self-hosted and cloud-hosted deployment options. Agents gather CPU, memory, disk, network, service, and event-log metrics, with alerts delivered by email, push notification, webhook, or PSA ticket.
Inventory covers hardware, software, database instances, scheduled tasks, certificates, and active listener ports. Patch controls include approvals, deferrals, and update rings; AppDeploy uses package managers such as winget and Chocolatey for fleet software delivery. Remote access includes RustDesk-based desktop access, background services, terminal, and file access. A network probe inventories network equipment and segments, with Active Directory or Samba AD, DNS, and DHCP integration. Community is free for self-hosted use, with unlimited devices and technicians. Cloud costs €1.25 per device per month, billed monthly, with the first 10 devices free forever; it includes hosting, backups, automatic updates, email support, and EU data residency.