SysAid vs TeamDynamix ITSM
SysAid
sysaid.comTeamDynamix ITSM
teamdynamix.comSide by side
| Figure | SysAid | TeamDynamix ITSM |
|---|---|---|
| Price from | $89/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 2 | 0 |
| Spec score · IT Service Catalog Software | 8.6 (#7) | 6.5 (#17) |
| Spec score · IT Knowledge Base Software | 8.6 (#19) | 6.5 (#57) |
| Spec score · IT Service Management - Enterprise Software | 8.7 (#7) | 6.5 (#17) |
| Spec score · IT SLA Management Software | 8.6 (#16) | 6.5 (#42) |
| Spec score · IT Service Management - Midmarket Software | 8.7 (#8) | 6.6 (#17) |
| Spec score · IT Incident Management Software | 8.6 (#13) | 6.4 (#29) |
| Spec score · IT Help Desk Software | 8.6 (#21) | 6.5 (#43) |
| Spec score · ITSM Software | 8.7 (#9) | 6.5 (#16) |
| Spec score · Self Service Software | 8.6 (#12) | 6.5 (#21) |
| AI assistance | Its plans include Copilot chatbots for end users and agents, AI automations, and prebuilt AI agents. | AI Service Assist can summarize tickets and suggest resolutions, knowledge content, related tickets, and field values. |
| Integrations | SysAid Connect combines native integrations, Workato recipes and a Microsoft Teams application; the marketplace lists integrations such as Jira, Confluence, PagerDuty and Pax8. | The built-in iPaaS and connector library supports hundreds of systems, including Microsoft Teams, Slack, DocuSign, Salesforce, Workday, Active Directory, Azure, and AWS. |
| Mobile | SysAid's mobile solution lets users create and view incidents and requests, add notes and attachments, and see history on iOS and Android. | The TeamDynamix Mobile app is available in the Apple App Store and Google Play and connects technicians to their TeamDynamix environment. |
| Security | The pricing page lists GDPR, CCPA, SOC 2 Type II, ISO 27001/27017/27018, MFA, SSO, SSL, DPA, and multi-region data residency. | The Trust Center lists SOC 2 Type 2, ISO 27001:2022, GDPR, HIPAA, TX-RAMP Level 2, and other compliance frameworks or attestations. |
Plans
In their own words
SysAid
SysAid is an IT service management platform for handling incidents, requests, changes, and problems. It also covers IT asset management, including discovery, inventory, and monitoring, alongside a knowledge base, approval workflows, SLA management, and an employee portal. Plans include Copilot chatbots for end users and agents, AI automations, and prebuilt AI agents. SysAid Connect provides Workato integrations with more than 1,000 business applications, plug-in add-ons, and API access. Named AI connections include Azure AD, Intune, SharePoint, O365, Slack, and Salesforce. The platform lists GDPR, CCPA, SOC 2 Type II, ISO 27001/27017/27018, MFA, SSO, SSL, DPA, and multi-region data residency. Cloud and On-Premises delivery are available, although some features are Cloud-only. Mobile apps for iOS and Android support incident and request work. Professional costs $89 a month, billed at $89 agent/month, with 100K Workato credits and 250 managed assets. Enterprise pricing is custom and starts at 20 agents.
TeamDynamix ITSM
TeamDynamix ITSM has no write-up on Specifiction yet; its figures are above.