SysAid vs Wolken AI Enterprise Service Management
SysAid
sysaid.comWolken AI Enterprise Service Management
wolkensoftware.comSide by side
| Figure | SysAid | Wolken AI Enterprise Service Management |
|---|---|---|
| Price from | $89/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 2 | 1 |
| Spec score · Enterprise Service Management Software | 8.7 (#5) | 6.7 (#22) |
| Analytics | Embedded Qlik BI provides service dashboards, 36 months of trend data, benchmarking and custom reports. | Its reporting and dashboards use AI to forecast SLA/OLA risks, flag anomalies, and prescribe actions. |
| Headquarters | Airport City, Israel | Cupertino, California, USA |
| Integrations | SysAid Connect combines native integrations, Workato recipes and a Microsoft Teams application; the marketplace lists integrations such as Jira, Confluence, PagerDuty and Pax8. | Wolken’s platform page lists native integrations for ServiceNow, Freshworks, Jira Service Management, Microsoft Teams, Slack, Salesforce, SAP, and Oracle. |
| Security | The pricing page lists GDPR, CCPA, SOC 2 Type II, ISO 27001/27017/27018, MFA, SSO, SSL, DPA, and multi-region data residency. | The platform page states that data is encrypted in transit and at rest and describes audit trails and compliance controls for SOC 2 and industry-specific requirements. |
| Support | Both plans list 24/6 support; the page gives Professional and Enterprise P1 response times of 3 hours and 1 hour, respectively. | Wolken’s About page lists 24/7 support and dedicated success managers. |
| Workflow automation | A no-code Workflow Designer builds multistep ticket workflows with approvals, notifications and escalations. | Autonomous agents coordinate systems, adapt workflows, resolve exceptions, and adhere to SLAs. |
Plans
Wolken AI Enterprise Service Management
- Enterprise Service ManagementPriced on request
In their own words
SysAid
SysAid is an IT service management platform for handling incidents, requests, changes, and problems. It also covers IT asset management, including discovery, inventory, and monitoring, alongside a knowledge base, approval workflows, SLA management, and an employee portal. Plans include Copilot chatbots for end users and agents, AI automations, and prebuilt AI agents. SysAid Connect provides Workato integrations with more than 1,000 business applications, plug-in add-ons, and API access. Named AI connections include Azure AD, Intune, SharePoint, O365, Slack, and Salesforce. The platform lists GDPR, CCPA, SOC 2 Type II, ISO 27001/27017/27018, MFA, SSO, SSL, DPA, and multi-region data residency. Cloud and On-Premises delivery are available, although some features are Cloud-only. Mobile apps for iOS and Android support incident and request work. Professional costs $89 a month, billed at $89 agent/month, with 100K Workato credits and 250 managed assets. Enterprise pricing is custom and starts at 20 agents.
Wolken AI Enterprise Service Management
Wolken AI Enterprise Service Management has no write-up on Specifiction yet; its figures are above.