SysAid vs Xurrent IMR
SysAid
sysaid.com
Xurrent IMR
xurrent.comSide by side
| Figure | SysAid | Xurrent IMR |
|---|---|---|
| Price from | $89/mo | $6/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 2 | 3 |
| Spec score · Enterprise Service Management Software | 8.7 (#5) | 7.6 (#16) |
| Spec score · IT Problem Management Software | 8.7 (#10) | 7.7 (#23) |
| Spec score · IT Change Management Software | 8.6 (#12) | 7.7 (#20) |
| Spec score · IT Service Management - Midmarket Software | 8.7 (#8) | 7.7 (#15) |
| Analytics | Embedded Qlik BI provides service dashboards, 36 months of trend data, benchmarking and custom reports. | Incident reports can be downloaded by team, service, users, and tags in CSV or PDF format, and the API can be used to build custom reports. |
| Headquarters | Airport City, Israel | Santa Barbara, California, USA |
| Integrations | SysAid Connect combines native integrations, Workato recipes and a Microsoft Teams application; the marketplace lists integrations such as Jira, Confluence, PagerDuty and Pax8. | Xurrent says IMR connects to more than 150 tools, including Datadog, New Relic, Prometheus, Slack, Teams, Jira, ServiceNow, GitHub, and GitLab. |
| Security certifications | SysAid states that it holds independently audited SOC 2 Type II, ISO/IEC 27001 and ISO/IEC 27017 certifications. | Xurrent says it holds ISO 27001 and ISO 27018 certifications and that customers can request its latest SOC 2 Type 2 report. |
| Support | Both plans list 24/6 support; the page gives Professional and Enterprise P1 response times of 3 hours and 1 hour, respectively. | Pricing lists Starter support as live chat and email, Growth as business-hours support with a shared customer success manager, and Enterprise as 24x7 priority support with a dedicated customer success manager. |
Plans
In their own words
SysAid
SysAid is an IT service management platform for handling incidents, requests, changes, and problems. It also covers IT asset management, including discovery, inventory, and monitoring, alongside a knowledge base, approval workflows, SLA management, and an employee portal. Plans include Copilot chatbots for end users and agents, AI automations, and prebuilt AI agents. SysAid Connect provides Workato integrations with more than 1,000 business applications, plug-in add-ons, and API access. Named AI connections include Azure AD, Intune, SharePoint, O365, Slack, and Salesforce. The platform lists GDPR, CCPA, SOC 2 Type II, ISO 27001/27017/27018, MFA, SSO, SSL, DPA, and multi-region data residency. Cloud and On-Premises delivery are available, although some features are Cloud-only. Mobile apps for iOS and Android support incident and request work. Professional costs $89 a month, billed at $89 agent/month, with 100K Workato credits and 250 managed assets. Enterprise pricing is custom and starts at 20 agents.
Xurrent IMR
Xurrent IMR has no write-up on Specifiction yet; its figures are above.