Talkdesk CX Cloud vs Twilio Flex
Talkdesk CX Cloud
talkdesk.com
Twilio Flex
twilio.comSide by side
| Figure | Talkdesk CX Cloud | Twilio Flex |
|---|---|---|
| Price from | $85/mo | $1/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | — | Yes |
| Self-hosted | — | Yes |
| Plans published | 3 | 4 |
| Spec score · Call Center CRM Software | 6.7 (#15) | 8.1 (#12) |
| Spec score · Call Center Software | 7.3 (#99) | 8.8 (#13) |
| Spec score · Call & Contact Center Software | 6.8 (#24) | 8.1 (#12) |
| Spec score · Cloud Communication Platform | 6.7 (#25) | 8.1 (#18) |
| Spec score · Contact Center as a Service - Enterprise Software | 6.7 (#22) | 8.2 (#10) |
| Spec score · Customer Service - Enterprise Software | 6.8 (#23) | 8.1 (#10) |
| Spec score · Contact Center as a Service - Midmarket Software | 6.8 (#23) | 8.2 (#13) |
| Spec score · Contact Center Software | 6.8 (#34) | 8.2 (#15) |
| Spec score · Omnichannel Contact Center Software | 6.8 (#33) | 8.2 (#14) |
| Digital channel scope | omnichannel | omnichannel |
| Founded | 2011 | 2008 |
| Free plan | No | No |
| Headquarters | Palo Alto, California, United States | San Francisco, CA |
| Inbound calling | Yes | Yes |
| IVR builder | Yes | Yes |
| Outbound dialer | Yes | Yes |
| Workforce management | Yes | No |
Plans
Talkdesk CX Cloud
- Digital Essentials$85 a month
- Voice Essentials$105 a month
- Elite$165 a month
Twilio Flex
- User + usage$35 a month
- Named user pricing$150 a month
- Active user hour pricing$1 a month
- Free trialFree
In their own words
Talkdesk CX Cloud
Talkdesk CX Cloud is a web-based contact-center platform for voice and digital customer interactions. It supports inbound calling, an outbound dialer and an IVR builder, with omnichannel coverage across voice, web chat, SMS, WhatsApp and Digital Connect. Digital Essentials costs $85 a month, based on a minimum three-year commitment, and includes email, chat, SMS and social messaging, Studio and routing, API access, real-time dashboards, business intelligence and quality management. Voice Essentials costs $105 a month under the same commitment and covers voice engagement with those operational tools. Elite costs $165 a month and combines both Essentials editions with custom reporting, performance management, screen recording, workforce management and proactive outbound engagement. Other listed capabilities include workflow actions, human handoff, multilingual support, speech analytics, sentiment analysis, journey mapping, data export and team leaderboards. Integrations include ServiceNow, Zendesk, Freshdesk, Freshservice, Help Scout, Intercom and Kustomer. The platform has no free plan and runs on the web.
Twilio Flex
Twilio Flex has no write-up on Specifiction yet; its figures are above.