Talkroute vs Zoho Voice
Talkroute
talkroute.comZoho Voice
zoho.comSide by side
| Figure | Talkroute | Zoho Voice |
|---|---|---|
| Price from | Free | $39/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 14 | 14 |
| Spec score · Business Phone Systems | 8.7 (#26) | 9.1 (#11) |
| Calling | The plans include unlimited calling, and the pricing page specifies unlimited U.S. and Canada minutes subject to reasonable use policies. | The service supports inbound and outbound calls, local and toll-free numbers, call forwarding, call transfer, and direct extension dialing. |
| Free plan | No | Yes |
| Integrations | Talkroute offers an API for connecting its data with CRMs, help desks, dashboards, and internal tools, and its support center lists Zapier integration information. | Native integrations include Zoho CRM, Desk, Recruit, Bigin, Meeting, Cliq, Zoho One and ManageEngine ServiceDesk Plus. |
| Messaging | Talkroute supports SMS and MMS, with monthly message quantities varying by plan; outgoing messages may require number verification and follow carrier rules. | Two-way local SMS/MMS is supported for US and Canadian numbers, while one-way SMS is available internationally; WhatsApp and Telegram channels are offered. |
| Support | Email support is listed as available 24/7, while phone and chat support hours are Monday–Friday 9 a.m.–7 p.m. CST and Saturday 10 a.m.–5 p.m. CST. | The plan comparison lists 24/5 call, chat, and email support across plans, with priority support listed for Contact Center. |
Plans
Talkroute
- BasicPrice not published
- PlusPrice not published
- ProPrice not published
- EnterprisePrice not published
- Video BasicFree
- Video PlusFree
- Video ProFree
- Business Phone Basic$19 a month
- Business Phone Plus$39 a month
- Bulk Texting Starter$55 a month
Zoho Voice
- SoloFree
- Enterprise Telephony - Basic$39 a month
- Standard$49 a month
- Enterprise Telephony - Standard$59 a month
- Enterprise Telephony - Contact Center$79 a month
- Business Phone - Team$120 a month
- Business Phone - Office$360 a month
- Business Phone - Corporate$1,200 a month
- BasicPrice not published
- Contact CenterPrice not published
In their own words
Talkroute
Talkroute is a virtual phone system for managing business calls, messages, and meetings. It supports multiple business numbers, custom call routing, an auto attendant, voicemail transcription, call forwarding, simultaneous ringing, menus, extensions, live transfers, and scheduled forwarding. Calling plans include unlimited U.S. and Canada minutes, subject to reasonable use policies. SMS and MMS are available, with monthly message allowances varying by plan; outbound messages may require number verification and follow carrier rules. Video meetings support up to 100 participants, with screen sharing, whiteboard, and file sharing depending on plan. The service offers an API for connecting data with other tools, though API access is reviewed per account and the public API does not provide direct voice calling. Talkroute lists Android, iOS, Linux, macOS, web, and Windows platforms, plus desktop and mobile apps. There is no free plan; the pricing note lists a starting price of $19/mo and a seven-day trial. Business Phone Basic is $19 a month and includes one user, one number, one mailbox, and 500 monthly texts.
Zoho Voice
Zoho Voice is online telephony software for buying phone numbers and making or receiving local and international business calls through Zoho's cloud PBX. It supports inbound and outbound calling, local and toll-free numbers, forwarding, transfers, and direct extension dialing. Contact center tools include multi-level IVR, queues, live monitoring, and listening, whispering, and barging. The service also offers WhatsApp and Telegram messaging; two-way SMS is available for US, Canada, and Australia numbers. Call Intelligence can transcribe recorded calls and summarize intent, sentiment, customer satisfaction, and agent scores. Integrations include Zoho CRM, Desk, Recruit, Bigin, and ManageEngine ServiceDesk Plus Cloud, with Deluge available to connect other apps. Zoho Voice has a free plan and a 15-day free trial without a credit card. Paid plans start at $34/user/mo (annual). It runs on web, Windows, macOS, Linux, iOS, and Android. Zoho Voice is a separate subscription, not included in a Zoho One license. The maker was founded in 1996.