Talkroute vs Zoom Phone
Talkroute
talkroute.com
Zoom Phone
zoom.comSide by side
| Figure | Talkroute | Zoom Phone |
|---|---|---|
| Price from | Free | $1.33/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | — |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| Plans published | 14 | 9 |
| Spec score · Business Phone Systems | 8.7 (#26) | 9.1 (#9) |
| Spec score · Voicemail Transcription Software | 8.4 (#6) | 8.2 (#7) |
| Auto attendant | Yes | Yes |
| Business numbers | multiple | multiple |
| Call routing | custom | custom |
| Desktop and mobile apps | Yes | Yes |
| Free plan | No | No |
| Integrations | Talkroute offers an API for connecting its data with CRMs, help desks, dashboards, and internal tools, and its support center lists Zapier integration information. | Zoom Phone lists integrations with Salesforce, Slack, Contact Center, Microsoft, and Google. |
| Support | Email support is listed as available 24/7, while phone and chat support hours are Monday–Friday 9 a.m.–7 p.m. CST and Saturday 10 a.m.–5 p.m. CST. | Zoom Phone plans include 24x7 live chat and phone support. |
| Voicemail transcription | Yes | Yes |
Plans
Talkroute
- BasicPrice not published
- PlusPrice not published
- ProPrice not published
- EnterprisePrice not published
- Video BasicFree
- Video PlusFree
- Video ProFree
- Business Phone Basic$19 a month
- Business Phone Plus$39 a month
- Bulk Texting Starter$55 a month
Zoom Phone
- Metered calling$10 a month
- Unlimited North America$15 a month
- Pro Global Select$20 a month
- US & CA Unlimited$16 a year
- US & CA Unlimited$18 a month
- Pro Plus$20.50 a year
- Pro Plus$24 a month
- Business Plus$24.50 a year
- Business Plus$29 a month
In their own words
Talkroute
Talkroute is a virtual phone system for managing business calls, messages, and meetings. It supports multiple business numbers, custom call routing, an auto attendant, voicemail transcription, call forwarding, simultaneous ringing, menus, extensions, live transfers, and scheduled forwarding. Calling plans include unlimited U.S. and Canada minutes, subject to reasonable use policies. SMS and MMS are available, with monthly message allowances varying by plan; outbound messages may require number verification and follow carrier rules. Video meetings support up to 100 participants, with screen sharing, whiteboard, and file sharing depending on plan. The service offers an API for connecting data with other tools, though API access is reviewed per account and the public API does not provide direct voice calling. Talkroute lists Android, iOS, Linux, macOS, web, and Windows platforms, plus desktop and mobile apps. There is no free plan; the pricing note lists a starting price of $19/mo and a seven-day trial. Business Phone Basic is $19 a month and includes one user, one number, one mailbox, and 500 monthly texts.
Zoom Phone
Zoom Phone is a cloud VoIP phone system for making and receiving calls over broadband internet. Its connected communications offering supports calls, video, chat, SMS and fax, with desktop and mobile apps. Call management includes auto attendants, IVR, call queues, business-hours routing, recording and voicemail transcription. Plans include post-call summaries, voicemail prioritization and task extraction. You can port existing numbers or purchase new ones; a domestic number is included. Zoom lists integrations with Salesforce, Slack, Contact Center, Microsoft and Google, and APIs for adding phone capabilities to custom applications. Global PSTN coverage is listed in 49+ countries, with an option to bring your own carrier. Zoom states 99.999% uptime and lists E911 and failover options through Zoom Phone Local Survivability. Plan details list 256-bit authentication and media encryption support, FedRAMP Moderate compliance, and 24x7 live chat and phone support. Pricing starts at $10 per user per month for Metered calling. There is no free plan, though a free trial is available.