TeamDynamix ITSM vs Vivantio
TeamDynamix ITSM
teamdynamix.comVivantio
vivantio.comSide by side
| Figure | TeamDynamix ITSM | Vivantio |
|---|---|---|
| Price from | — | $49/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 0 | 3 |
| Spec score · IT Service Catalog Software | 6.5 (#17) | 8.4 (#10) |
| Spec score · ITSM Software | 6.5 (#16) | 8.4 (#13) |
| Spec score · IT Service Management - Midmarket Software | 6.6 (#17) | 8.5 (#11) |
| Spec score · IT SLA Management Software | 6.5 (#42) | 8.5 (#20) |
| Spec score · IT Help Desk Software | 6.5 (#43) | 8.5 (#24) |
| Automation | The platform pairs AI with native automation and says this can deflect 30–60% of tickets and reduce resolution time by 40–90%. | No-code automation supports event-triggered actions, approvals, notifications and escalations. |
| Integrations | The built-in iPaaS and connector library supports hundreds of systems, including Microsoft Teams, Slack, DocuSign, Salesforce, Workday, Active Directory, Azure, and AWS. | Vivantio advertises more than 600 built-in integrations and can connect to tools that expose APIs or webhooks through FLEXBridge. |
Plans
In their own words
TeamDynamix ITSM
TeamDynamix ITSM has no write-up on Specifiction yet; its figures are above.
Vivantio
Vivantio is a service management platform for IT, customer service, HR, facilities, and other service teams. Its ITIL 4-aligned capabilities cover incident, problem, change, and service request management. No-code workflows trigger actions across tickets, approvals, notifications, and escalations. A configurable branded portal lets users find answers, log incidents, and raise requests from any device. Asset management tracks assets and configuration items through their lifecycle and links them to tickets and changes. FLEXBridge provides more than 600 built-in integrations, including Microsoft Teams, Slack, Azure Active Directory, Jira, and Tableau; every price point includes full API access. Vivantio offers SaaS and can provide on-premise deployment when regulatory requirements call for it. The company lists HIPAA, SOC 2, ISO 27001, and Cyber Essentials+ among its security credentials. Its data-processing addendum states that customer data is encrypted at rest with AES-256 and hosted on Microsoft Azure infrastructure. Pricing starts at $49 per agent per month, billed annually, and there is no free plan. Listed support includes dedicated onboarding, a customer success manager, and US and UK technical support. Vivantio was founded in 2003 and is headquartered in Boston, with product and engineering in Bristol, UK.