TechSee VIA Platform vs XMReality Remote Guidance
TechSee VIA Platform
techsee.com
XMReality Remote Guidance
xmreality.comSide by side
| Figure | TechSee VIA Platform | XMReality Remote Guidance |
|---|---|---|
| Price from | — | $35/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 1 | 3 |
| Spec score · Remote Visual Support Software | 7.2 (#6) | 7.7 (#5) |
| Spec score · Video Customer Support Software | 7.1 (#23) | 7.8 (#16) |
| Integrations | It integrates with CRM and field service systems, user directories, digital channels, SMS gateways, IVR, knowledge management systems, and external systems through open APIs. | Ready-made integrations include Salesforce Service Cloud, Microsoft Dynamics 365, Outlook, OneDrive and Teams; Professional and Enterprise plans also support Zapier integrations. |
| Purpose | TechSee VIA is a unified visual platform that uses visual data to automate customer service processes. | XMReality Remote Guidance is video software with augmented reality tools that connects on-site workers with remote experts for visual guidance and support. |
| Security | The page describes AWS hosting, backups in two locations, geofencing, and penetration testing twice yearly. | XMReality says its cloud infrastructure and processes comply with GDPR, are certified to ISO 27001, and encrypt data in transit and at rest. |
Plans
XMReality Remote Guidance
- Basic$35 a month
- Professional$68 a month
- EnterprisePriced on request
In their own words
TechSee VIA Platform
TechSee VIA Platform has no write-up on Specifiction yet; its figures are above.
XMReality Remote Guidance
XMReality Remote Guidance connects on-site workers and remote experts through video and augmented reality for visual guidance. With Hands Overlay, an expert can demonstrate instructions using their hands in real time. People receiving help can join through a link in a mobile browser without an account or software download. Calls support up to 20 participants depending on plan. Users can capture snapshots, video, notes and step-by-step instructions, then generate PDF reports. When bandwidth falls, the software adjusts video quality and can display a high-quality pause image to keep guidance visible. Integrations include Salesforce Service Cloud, Microsoft Dynamics 365, Outlook, OneDrive and Teams; Professional and Enterprise plans also support Zapier. Custom integration options include REST APIs, webhooks and embeddable UI components, with APIs available to Enterprise customers. The service supports Android, iOS, Linux, macOS, web and Windows. Basic costs $35 a month per user with annual billing, or 42 USD with monthly billing, and includes up to five users. A 14-day trial is listed; there is no free plan.